Nine out of ten users don't understand the limits on their broadband


speed-limit-change.jpgNew research from consumer group has shown that 6.2 million broadband customers wrongly believe they have an unlimited broadband service. They don’t understand, or simply haven’t read, the fair usage policy that every provider except Sky applies to its “unlimited” packages.

A further 7.5 million do not know what their limit is. Adding that figure to the 6.2 million covers 80% of UK broadband customers. Only one in four consumers have actually read the terms and conditions of their broadband contract. Worst of all, one million users have exceeded or nearly exceeded their usage cap. It’s clear that much more honest marketing is needed around broadband contracts. (via

Related posts: Orange offers free broadband for business customers | 40MBit/s fibre for London and Wales from BT

Duncan Geere
For latest tech stories go to