Tag: broadband
Full fibre broadband rolled out in schools in rural areas
More than 30 schools in rural areas will receive full fibre broadband as part of a Government effort to improve poor connection speeds in remote locations. The £200 million rollout of full fibre broadband will begin with 20 schools eligible in Cornwall, seven in Northumberland, three in Cumbria and one in Pembrokeshire. “Our decision to…
Broadband speeds up nearly 20% to over 50Mbit/s across UK
Average broadband speeds received by UK households have risen by almost 20% in the last year, Ofcom has reported. The average download speed has passed the 50 Mbit/s mark, rising by 18% in the last year to 54.2 Mbit/s, according to the regulator’s Home Broadband Speeds report. The report, which compares the speeds of different…
Ofcom survey shows TalkTalk is worst for customer service
TalkTalk has been shamed for the quality of its broadband customer service in industry-wide figures released by Ofcom. TalkTalk broadband customers are less likely than average to be satisfied with their service, have more reason to complain and are less likely to have their complaint resolved on first contact, according to the regulator’s annual customer satisfaction…
Openreach on track for 3 million ultrafast broadband premises by 2020
Openreach is on track to give access to ultrafast broadband to three million homes and businesses by the end of next year, the company has announced. It has reached a “milestone” of making the technology available to over one million premises, a year since launching its “full fibre” programme. Engineers have installed around 2.6 million…
How will the new broadband compensation rules work?
Broadband providers have agreed to begin compensating customers automatically when things go wrong with their service. Here is a closer look at how the new scheme breaks down. What has been agreed? From Monday (April 1st 2019), broadband and landline customers who suffer delays to repairs, installations or because of missed engineer appointments will automatically…
Which? survey – Largest broadband providers still failing to impress
Customers of the largest broadband providers are the most likely to be getting a bad deal, a survey suggests. TalkTalk and Sky both achieved a customer score of just 50%, leaving them at the bottom of the Which? ranking. Customers criticised TalkTalk for the quality of its customer service and technical support and failed to…
A glimpse inside Virgin Media’s secret broadband testing home
Virgin Media has built two large life-size houses inside a warehouse located in High Wycombe where it tests its latest broadband technology. Fitted with a spacious living room, a kitchen and bedrooms, the homes are furnished and feature an entire plumbing system, which can impact WiFi connections, to provide a realistic testing environment. Living room…
Broadband customers must now be told minimum speeds at point of sale
One third of us don't get advertised broadband speeds Broadband customers must be told the minimum and peak time speeds they will receive before they sign a contract under new protections coming into force on Friday. Providers will have to let customers walk away penalty-free if they take longer than…
10Mb broadband? We should have a right to 50Mb speeds, survey finds
Less than one third of people (27%) think the broadband Universal Service Obligation (USO) of 10Mbps+ is an acceptable target, according to a recent survey by Broadband Genie. The majority (63%) of respondents argued that the broadband USO target is far too slow, stating speeds of 30Mbps and above as a realistic target. One…
Parts of central London in ‘Broadband Blackspot’, according to Which? report
Parts of central London, including Westminster, have some of the lowest Broadband speeds in Britain Parts of central London, Stroud, Tunbridge Wells and Canterbury are among the more surprising areas suffering from the worst broadband in the country, according to new Which? analysis of customer speed tests. The consumer watchdog…