Tag: broadband
Broadband outages cost UK economy £1.3 billion
Broadband outages hitting UK’s home workers have cost the economy £1.3 billion over the past year, according to the annual outages report from Uswitch.com, the comparison and switching service. Nearly 11 million consumers were affected by an internet outage that left them offline for three hours or more in the last 12 months with those working…
Millions missing out on £250 a year broadband saving, claims Which?
Millions could be missing £250 a year saving as many broadband providers are failing to promote social tariffs, Which? research has found. Millions of the most financially vulnerable could be missing out on hundreds of pounds a year because many providers are not advertising cheaper social tariffs on their social media regularly or when customers…
2 in 3 UK households can get gigabit broadband, claims Ofcom
UK households looking to get faster home broadband have received a welcome boost, with new Ofcom figures revealing two-thirds of homes can now sign up to gigabit broadband. Gigabit broadband is the fastest home broadband available and offers speeds of at least 1 Gigabit per second (Gbit/s) – allowing you to download a movie in HD…
Broadband customer service ‘hit and miss’ – Ofcom
Customers are experiencing hit-and-miss levels of customer service from major telecoms providers, Ofcom has found, as the regulator shines a light on how providers perform and compare. Its report on service standards across the telecoms industry covers 2021, including the continued impact of the Covid-19 pandemic. Overall, customer satisfaction levels remain high (mobile: 91%, broadband: 83%,…
Research reveals which consumer items are cheapest per use
A study of 2,000 adults has revealed just how much people spend on various items and everyday ‘essentials’ compared to how often they are used in order to work out the cost of each use, as the nation feels the pinch of the rising cost of living. Based on an average monthly cost of £48.30…
End-of-contract notices drive better broadband deals, claims Ofcom
More people are taking out new contracts and securing better deals with their broadband provider after being reminded their contract is up, according to new Ofcom research. In February 2020, Ofcom introduced rules requiring phone, broadband and pay-TV providers to warn customers when their current contract is ending, and what they could save by signing up to a new deal.…
Telecom complaints to Ofcom fell slightly during Q4 2021
Ofcom has today published the latest league tables reflecting complaints it receives about the UK’s major home phone, broadband, mobile and pay-TV firms. The quarterly report reveals the number of complaints made to Ofcom between October and December last year. Complaints figures overall decreased slightly over this period and remain at all-time low levels. Nearly…
York named best place in UK for hybrid working
With the number of Brits dividing their time between home and the workplace doubling since the pandemic, York has been named the best place to live in a brand new Hybrid Working Index from USwitch.com Average broadband speeds of 159Mbps, large areas of green space, low crime rates, and close proximity to work hub Leeds,…
12 ways to save money on your mobile and broadband
As the impact of the cost of living crisis hits home for millions of people, we team up with Which? to share tips to help you save hundreds of pounds on your broadband and mobile bills... Broadband and mobile customers across the country are paying more than they need to for their connections - but…
Top 10 tips to beat mobile and broadband price hikes
With many consumers facing price hikes of up to 11% in their mobile and broadband bills from the start of April, Uswitch.com is offering advice on how to keep bills as low as possible. Catherine Hiley, telecoms expert at Uswitch.com, comments: “With mobile and broadband consumers set to be hit with hikes in April, it’s well worth…