Tag: broadband
3 in 4 over 65s find language of broadband providers confusing
Almost three-quarters of over-65s (73%) believe that the language broadband providers use to describe deals is confusing, according to research by comparison site Broadband Genie Compared to other age groups, half of Gen-Z customers (50%) aged 16-24 also believe that broadband lingo could be clearer, while 56% of Millennials agreed, and called for more clarity.…
Broadband providers need to be clearer about ‘fibre’, says Ofcom
Ofcom is issuing new guidance to broadband providers to ensure consumers are given clear information about their service when signing up to a new deal. Under the guidance, broadband firms must now tell consumers about the network that underpins their broadband service and must only use terms that are clear and unambiguous. To date, the term…
Ofcom says mid-contract price rises need to be clearer
Mobile and broadband customers must be told upfront about any mobile price rises when signing a new contract, under new consumer protection plans set out today by Ofcom. With most major phone, broadband and pay TV companies now including mid-contract price rises linked to uncertain future inflation, Ofcom is concerned that customers’ contracts do not…
Improved rural connectivity could unlock £8.8bn for British manufacturers
Image: British Sugar Ahead of the CBI Industrial Trends survey and today's Autumn Statement where Jeremy Hunt is likely to reference £4.5 billion investment into British manufacturing, new research from Cebr for Virgin Media O2 finds that improved rural connectivity could increase turnover for rural manufacturing by over 7%. The analysis…
Ofcom fines Shell Energy £1.4 million for broadband breaches
Ofcom has today fined Shell Energy £1,400,000 for not properly prompting more than 70,000 phone and broadband customers to review their contract, or letting them know what they could save by signing up to a new deal. Ofcom’s investigation found that the company broke important consumer protection rules designed to ensure that customers get a fair deal…
How to get Glastonbury 2024 tickets and not get scammed
The stage is set. After a two-week delay, Brits will finally have the chance to bag their tickets for Glastonbury tomorrow (Sunday, November 19th) at 9am. However, with the battle to buy tickets set to be fiercer than ever, music fans will need to be on the ball for a chance of getting a spot…
2 in 3 Brits feel broadband providers use baffling jargon like FTTP
More than half (54%) of Brits believe that broadband providers are intentionally keeping them in the dark, hiding behind confusing jargon to squeeze more money out of customers. The research revealed three-quarters of people aged 65 and over (73%) are confused by broadband terminology - the highest of all age groups - compared with 56%…
EE launches new digital platform bundling broadband, gaming and TV offers
EE has announced an ambitious new digital platform for UK consumers based around an ‘EE ID'. It will offer new products, including 1.6GBps broadband connectivity (with work and gaming options) where available as well as priority gaming services. Through the digital platform, customers can access products and services from a wide range of tech companies…
Full-fibre broadband could reach 91% of all UK properties by 2026, claims Ofcom
If all network deployments are realised as planned, the number of UK properties with full-fibre broadband will increase from 15.4 million in May this year to 27 million in May 2026, according to Ofcom’s latest Connected Nations report. Promoting the rollout of high-speed networks is a top priority for Ofcom. Its regulation promotes competition and…
Canterbury is worst UK city for broadband speeds, claims report
Canterbury Cathedral. Historic Canterbury has won the wooden spoon for the city with the most sluggish internet in the first annual Broadband Genie Speed Index Analysis of more than 250,000 speed tests saw the quiet Highlands village of Halkirk named the slowest part of the UK, recording an average speed of…