7 in 10 UK home now have access to full fibre

Ofcom has just published its Connected Nations 2024 report, which outlines progress on the availability and take-up of broadband and mobile services in the UK.  It finds that nearly seven in 10 (69% or 20.7 million) UK homes now have access to full-fibre broadband, up from 57% (17.1 million) in September 2023. Taking full-fibre and…

NOW Broadband is most complained about broadband provider

Once again Now Broadand generated the most fixed broadband complaints while EE was the most complained about landline provider, according to latest Ofcom figures. As the UK’s communications regulator, Ofcom receives complaints from customers about their landline, fixed broadband, pay-monthly mobile and pay-TV services. To better understand the reasons for dissatisfaction among residential customers in…

Ofcom opens investigation into Gigaclear over Emergency Calls

  Ofcom has opened an investigation into whether broadband network provider Gigaclear breached its regulatory obligations by failing to provide accurate and reliable caller location information to emergency organisations. Under Ofcom’s rules (called the General Conditions), when someone calls 112 or 999 using a landline with a Voice over Internet Protocol (VoIP) connection, their telecoms provider…

Which? estimates energy and broadband customers lost nearly £300 million to poor customer service in the last year

Which? research has found energy and broadband customers lost an estimated £298m and 27.3 million hours to poor customer service in a year.  Which? surveyed more than 4,000 people to uncover how many people had a customer service issue in the year to May 2024 and how poor customer service impacted their finances, time and…