Money back automatically for broadband and landline faults, Ofcom confirms

Broadband and landline customers will now get money back from their providers when things go wrong without having to ask, regulator Ofcom has confirmed.  Only around one in seven broadband or landline customers who suffer delayed repairs, installations or missed engineer appointments have received compensation from their provider, and even then, only in small amounts,…

Virgin Media announces ‘Intelligent WiFi’ solution for improved home broadband coverage

Virgin Media has become the latest broadband provider to roll out a service that offers improved WiFi connectivity throughout the home. Called 'Intelligent WiFi' it follows similar announcements from BT with its Complete WiFi solution and TalkTalk which recently announced a partnership with US adaptive WiFi specialist Plume. Already available to all Virgin Media customers…