Tag: broadband
Latest home broadband speed increases to 69 Mb/s, claims Ofcom report
Telecoms regulator Ofcom has published its latest research into the performance of home broadband services in the UK. Its findings are obtained by measuring the performance delivered to customers’ routers, and data provided by the UK’s four largest broadband providers. Its research shows that average download speeds for home broadband have continued to increase. The…
UK ranks 15th globally in ‘digital quality of life’ index, says report
Surfshark’s 5th annual Digital Quality of Life Index (DQL) ranks the United Kingdom 15th in the world, dropping by six places from last year. Out of the Index’s 5 pillars, the United Kingdom performed best in e-government, claiming 8th place, while facing challenges in internet quality, ranking 32nd. The nation ranks 13th in e-infrastructure, 22nd…
Octopus to buy Shell Energy including broadband service
Octopus has announced it will buy Shell's household energy business in the UK and Germany. Octopus Energy said that it will take over providing energy for 1.4 million homes as well as broadband services for 500,000 customers. Shell's customers are advised to "sit tight for now" as the deal is not expected to be completed…
Which? demands Ofcom investigates Virgin Media contracts
Which? has asked Ofcom to urgently investigate concerns that Virgin Media could potentially be breaking the law by giving itself sweeping powers to hike customer broadband bills. The consumer association believes Virgin Media’s terms for customers are an attempt by the firm to “have its cake and eat it” by applying aggressive inflation-linked annual mid-contract…
UK in 34th place in broadband league table
Analysis of around 1.3 billion broadband speed tests worldwide has revealed that the UK sits in 34th place, with an average speed of 93.63Mbps. The research was designed and compiled by Cable.co.uk, and the data gathered by M-Lab. Measurement Lab is led by teams based at Code for Science & Society, Google Inc and supported by partners around…
Ofcom investigates Virgin Media over contract terminations
Ofcom has opened an investigation into Virgin Media following complaints from customers that the company is making it difficult for them to cancel their services. Ofcom is concerned about the number of complaints it has received from Virgin Media customers who have tried to leave, but said the company had made it difficult. Some struggled to…
Britain one of the most expensive countries in world for broadband, claims report
The UK is ranked 73rd for broadband cost in the world, analysis from Broadband Genie has found. A high-speed internet connection costs £30.84, which puts the UK behind the likes of Portugal, Singapore, Austria, Japan, Finland, and other economic powerhouses such as China, France, India, Brazil, and Germany. Looking into Europe, the UK has the…
Broadband customers demand end to long-term contracts
Two in five broadband customers (40%) want to get their internet without being tied into a fixed contract, while just one in ten (9%) back the standard 18-month deals Despite the call for flexibility, over a quarter of the deals on the market are two-year contracts, with 12-month offers only accounting for one in ten…
Almost half of homes can now access full-fibre broadband, report says
More than 14 million UK households can now take advantage of faster, more reliable internet connections as the rollout of full-fibre technology steams ahead. Ofcom’s Connected Nations Spring update shows that, as of January 2023, almost half of households (48%) can access full-fibre broadband, which delivers internet using fibre-optic cables. This is an increase of around 5.5…
One million in UK lose broadband access as cost-of-living crisis bites
A million people disconnected their broadband in the last year because they couldn’t afford it. People on Universal Credit were more than six times as likely to have disconnected compared to people not claiming Universal Credit. People on Universal Credit would have been eligible for discounted broadband social tariffs, but there are still big…
