Category: Broadband
BT pledges faster broadband for 700,000 homes and businesses
BT's chief executive Philip Jansen BT has pledged to upgrade 700,000 homes and businesses to faster broadband by summer 2020. The telecoms provider said it plans to boost customer’s average speeds from around 10Mbps to 50Mbps, with improved Wi-Fi to be delivered through upgraded smart hubs, at no extra cost.…
Openreach names 29 new areas targeted for faster broadband
Openreach has named Brighton, Bradford and Norwich among 29 new locations across the UK set to receive faster internet connections from full-fibre broadband The BT-owned firm – which maintains the telephone cables, ducts, cabinets and exchanges around the country – is aiming to reach four million homes and businesses with full fibre by the end…
Broadband firms pledge price cuts over ‘loyalty penalties’
The UK’s biggest broadband companies have committed to cutting prices for out-of-contract and vulnerable customers amid concerns over so-called “loyalty penalties” across the sector. Ofcom said BT, Sky and TalkTalk will allow their out-of-contract customers to get the same deals as new customers when they take out a new contract. Sky will limit the difference…
Internet users ‘feel like IT managers’ forced to deal with tech issues
The UK has become a nation of “IT managers”, with internet users forced to deal with technical issues around the home, a new survey suggests. Research by broadband provider Zen Internet found that more than a third (36%) of people had been left frustrated by an issue with technology, with one in five saying such…
Virgin Media pledges gigabit broadband to 15 million homes by 2021
Virgin Media has announced plans to introduce gigabit broadband to almost 15 million households by the end of 2021. The internet service provider has said more than a million people will be able to access the next-generation speeds this year, starting with Southampton, where it has been trialling the technology. It will also bring gigabit…
TalkTalk ad banned over claims competitors could not beat Wi-Fi signal
An advert for TalkTalk’s Unlimited Fibre broadband has been banned for misleading consumers with the claim that its Wi-Fi signal could not be beaten by competitors. The television, radio and website ads, seen and heard on October 16, said: “For everyone who wants a reliable connection right throughout the home, TalkTalk Unlimited Fibre now comes…
Full fibre broadband rolled out in schools in rural areas
More than 30 schools in rural areas will receive full fibre broadband as part of a Government effort to improve poor connection speeds in remote locations. The £200 million rollout of full fibre broadband will begin with 20 schools eligible in Cornwall, seven in Northumberland, three in Cumbria and one in Pembrokeshire. “Our decision to…
Ofcom survey shows TalkTalk is worst for customer service
TalkTalk has been shamed for the quality of its broadband customer service in industry-wide figures released by Ofcom. TalkTalk broadband customers are less likely than average to be satisfied with their service, have more reason to complain and are less likely to have their complaint resolved on first contact, according to the regulator’s annual customer satisfaction…
How to make great branded video content. Interview: Phil Nottingham, Wistia
Once, if small business wanted to promote themselves they would have to place an ad in their local newspaper or perhaps – if budget allowed – produce a shaky little promo video that appeared at their local cinema. Who can remember those classic Pearl and Dean gems from the 1970s and 1980s that you would…
Openreach on track for 3 million ultrafast broadband premises by 2020
Openreach is on track to give access to ultrafast broadband to three million homes and businesses by the end of next year, the company has announced. It has reached a “milestone” of making the technology available to over one million premises, a year since launching its “full fibre” programme. Engineers have installed around 2.6 million…