Category: Broadband
Money back automatically for broadband and landline faults, Ofcom confirms
Broadband and landline customers will now get money back from their providers when things go wrong without having to ask, regulator Ofcom has confirmed. Only around one in seven broadband or landline customers who suffer delayed repairs, installations or missed engineer appointments have received compensation from their provider, and even then, only in small amounts,…
Which? survey – Largest broadband providers still failing to impress
Customers of the largest broadband providers are the most likely to be getting a bad deal, a survey suggests. TalkTalk and Sky both achieved a customer score of just 50%, leaving them at the bottom of the Which? ranking. Customers criticised TalkTalk for the quality of its customer service and technical support and failed to…
A glimpse inside Virgin Media’s secret broadband testing home
Virgin Media has built two large life-size houses inside a warehouse located in High Wycombe where it tests its latest broadband technology. Fitted with a spacious living room, a kitchen and bedrooms, the homes are furnished and feature an entire plumbing system, which can impact WiFi connections, to provide a realistic testing environment. Living room…
Virgin Media announces ‘Intelligent WiFi’ solution for improved home broadband coverage
Virgin Media has become the latest broadband provider to roll out a service that offers improved WiFi connectivity throughout the home. Called 'Intelligent WiFi' it follows similar announcements from BT with its Complete WiFi solution and TalkTalk which recently announced a partnership with US adaptive WiFi specialist Plume. Already available to all Virgin Media customers…
Broadband customers must now be told minimum speeds at point of sale
One third of us don't get advertised broadband speeds Broadband customers must be told the minimum and peak time speeds they will receive before they sign a contract under new protections coming into force on Friday. Providers will have to let customers walk away penalty-free if they take longer than…
Virgin Media trials 8Gbps home broadband in Cambridgeshire
Virgin Media is trialling the UK’s fastest home broadband after successfully testing a connection offering speeds of more than 8Gbps to homes in Cambridgeshire. The hyperfast connection uses Virgin Media’s existing fibre network to provide download speeds more than 200 times faster the UK average. Triallists are benefiting from symmetrical connectivity, meaning the connection supports…
10Mb broadband? We should have a right to 50Mb speeds, survey finds
Less than one third of people (27%) think the broadband Universal Service Obligation (USO) of 10Mbps+ is an acceptable target, according to a recent survey by Broadband Genie. The majority (63%) of respondents argued that the broadband USO target is far too slow, stating speeds of 30Mbps and above as a realistic target. One…
Openreach to recruit 3,000 apprentice engineers for faster broadband roll out
Openreach is to hire 3,000 new trainees this year as part of a major recruitment drive as it continues to connect houses and businesses to faster broadband, the company has announced. The trainees will be based across the UK, helping engineers upgrade, maintain and install services across the company’s broadband network. Openreach also gave details…
Parts of central London in ‘Broadband Blackspot’, according to Which? report
Parts of central London, including Westminster, have some of the lowest Broadband speeds in Britain Parts of central London, Stroud, Tunbridge Wells and Canterbury are among the more surprising areas suffering from the worst broadband in the country, according to new Which? analysis of customer speed tests. The consumer watchdog…
Customers signing up to combined TV/broadband ‘face £700 loyalty penalties’, claims Which?
Householders who sign up to combined TV and broadband packages are being hit with loyalty penalties of up to almost £700 a year, a consumer watchdog has warned. In worst-case scenarios, Which? found that BT customers can face a £240 loyalty penalty over a year, Virgin Media customers face paying an extra £580, and Sky…
