Google has had a change of heart on how it should have handled the Google Video shutdown fiasco.
In an apologetic blog post, Google says that it made a mistake with handling aggrieved Google Video members.
They'd always planned to give members at least a full refund, but, claiming they didn't have correct addresses or the latest credit card information, were going to offer that in the form of Google Checkout credits.
The problem with shutting an underperforming service down is that even though it doesn't have enough users to justify keeping open, the few users it does have will be mighty fed up with you. Such is the case with the paid-for element of Google Video.
Like we needed telling.
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