Virgin Media voted best provider at uSwitch Broadband Awards 2016

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  • Virgin Media scoops an impressive six out of 12 trophies, including best TV content and best customer-rated broadband
  • UK broadband provider Plusnet takes home three prizes – best in class for both value and customer service
  • Following their Ultra Fibre Optic initiative in York, TalkTalk and Sky joint winners for broadband innovation

     

At the fifth annual uSwitch Broadband Awards, voted for by over 5,000 consumers and an independent judging panel of 14 journalists, Virgin Media scooped an impressive six out of 12 awards including best for both broadband and TV.

The communications giant was rated highly by its customers, winning acknowledgement for its fast broadband and range of TV content.

Value broadband and home phone provider Plusnet also took home three awards for the second year running. As well as scooping up Best Broadband and Home Phone, its cheap fibre offerings helped secure the trophy for Best Value Home Broadband – despite stiff competition from runner up BT, which also offers competitively priced fibre packages.

Plusnet customers are also the happiest of the bunch, enjoying the best customer service.

EE is still benefitting from its head start in bringing 4G to the UK, as it claims victory once again with the Fastest Mobile Broadband. Providing 93% of 4G coverage in the UK compared to runner up O2, which has over 80%, EE has gained a lot of ground and may hold onto this award for years to come if left unchallenged.

Streaming services like Netflix and Now TV continue to challenge traditional TV providers, with Netflix voted top of the class in the category for Best TV Streaming Service. Exclusive content like House of Cards and Orange Is The New Black has helped it beat off stiff competition from Now TV’s popular Sky Sports Day Pass.

Meanwhile Sky and TalkTalk shared the gong for Best Broadband Innovation. Their Ultra Fibre Optic Broadband initiative in York is part of an ongoing trial, which is capable of offering speeds 100 times faster than standard broadband.

Ewan Taylor-Gibson, broadband expert at uSwitch.com, says: “Virgin Media’s blend of superfast broadband, competitive pricing and excellent TV content has proved a winning combination. Well known for its speedy broadband, this year is the first time Virgin has been recognised for its TV services, proving that being the one-stop shop for Sky and BT Sport channels, as well as Netflix, has paid off.

“Also a multi-award winner, Plusnet’s winning combination of great value and UK based customer service means it appeals to existing customers as well as attracting new ones.

Affordable fibre deals and TV content were the key battlegrounds for telecoms providers in 2015, as more households upgraded to avoid being tethered to sluggish speeds or lacklustre content. Original TV programmes, which have been hugely popular, have helped Netflix secure the top spot for Best TV Streaming Service over rivals Now TV and Amazon Prime.”

See the full list of winners and runners up for each of the 12 categories in the table below.

Category

Winner

Runner Up

Fastest Mobile Broadband

EE

O2

Best TV Streaming Service

Netflix

Now TV

Best Value Home Broadband

Plusnet

BT

Best Customer Service

Plusnet

Sky

Best Broadband & Home Phone

Plusnet

Sky

Best Broadband Innovation

TalkTalk/Sky

Virgin

Best Broadband Provider

Virgin

Plusnet

Best TV Content

Virgin

Sky

Best TV Provider

Virgin

BT

Best Broadband, TV & Home Phone

Virgin

BT

Fastest Broadband

Virgin

BT

Best Customer Rated Broadband

Virgin

Plusnet

Source: uSwitch.com

Chris Price