Smaller broadband providers outperform giants in Which? survey

A recent survey by Which? has revealed that smaller broadband providers are significantly outperforming the UK's largest companies, including BT, Sky, TalkTalk, and Virgin Media, in terms of customer satisfaction. The consumer watchdog's annual rankings, based on feedback from over 4,000 customers, highlight a clear disparity in service quality. Virgin Media and Now Broadband received…

Which? estimates energy and broadband customers lost nearly £300 million to poor customer service in the last year

Which? research has found energy and broadband customers lost an estimated £298m and 27.3 million hours to poor customer service in a year.  Which? surveyed more than 4,000 people to uncover how many people had a customer service issue in the year to May 2024 and how poor customer service impacted their finances, time and…

Broadband deals for pensioners: expert tips on negotiating better prices

Pensioners claiming social tariffs could be entitled to 43% cheaper broadband with Now Broadband The cheapest broadband package for pensioners is through Virgin Media, for just £12.50 per month (15Mbps average speed) As the digital landline switchover approaches its completion by January 2027, there are growing concerns that elderly and vulnerable individuals may be left behind, unsure of how…

Big Four broadband providers beaten by smaller rivals in Which? rankings

The 'big four' broadband providers (Sky, Virgin, BT and TalkTalk) have been beaten by smaller rivals in Which?’s latest broadband rankings, earning underwhelming scores for overall satisfaction while hitting consumers with mid-contract price hikes. The consumer association's findings are based on a survey of 4,471 people who had a contract for home broadband in December…

Virgin Media revives interest in TalkTalk, Google One hits 100 million subscribers

Ding, ding.. round two. News reports claim that Virgin Media (VMO2) has allegedly revived its interest in a takeover of budget broadband ISP TalkTalk. But this time they’re reportedly focusing much more specifically upon the internet provider’s consumer division. The long-established internet and phone provider – home to almost 4 million UK broadband customers (2.4m on FTTC/P) – is…