Tag: Virgin Media
Virgin Media launches Wi-Fi boosting service with Plume
Virgin Media has announced that selected customers will be able to sign up to get Plume’s smart home services bundle. Those that sign up to Plume – separate to their current Virgin Media subscription – will gain access to Plume Adaptive WiFi. This is an integrated Wi-Fi network powered by cloud-based artificial intelligence which includes…
Money back automatically for broadband and landline faults, Ofcom confirms
Broadband and landline customers will now get money back from their providers when things go wrong without having to ask, regulator Ofcom has confirmed. Only around one in seven broadband or landline customers who suffer delayed repairs, installations or missed engineer appointments have received compensation from their provider, and even then, only in small amounts,…
A glimpse inside Virgin Media’s secret broadband testing home
Virgin Media has built two large life-size houses inside a warehouse located in High Wycombe where it tests its latest broadband technology. Fitted with a spacious living room, a kitchen and bedrooms, the homes are furnished and feature an entire plumbing system, which can impact WiFi connections, to provide a realistic testing environment. Living room…
Virgin Media announces ‘Intelligent WiFi’ solution for improved home broadband coverage
Virgin Media has become the latest broadband provider to roll out a service that offers improved WiFi connectivity throughout the home. Called 'Intelligent WiFi' it follows similar announcements from BT with its Complete WiFi solution and TalkTalk which recently announced a partnership with US adaptive WiFi specialist Plume. Already available to all Virgin Media customers…
Broadband customers must now be told minimum speeds at point of sale
One third of us don't get advertised broadband speeds Broadband customers must be told the minimum and peak time speeds they will receive before they sign a contract under new protections coming into force on Friday. Providers will have to let customers walk away penalty-free if they take longer than…
Virgin Media trials 8Gbps home broadband in Cambridgeshire
Virgin Media is trialling the UK’s fastest home broadband after successfully testing a connection offering speeds of more than 8Gbps to homes in Cambridgeshire. The hyperfast connection uses Virgin Media’s existing fibre network to provide download speeds more than 200 times faster the UK average. Triallists are benefiting from symmetrical connectivity, meaning the connection supports…
Connected Kerb launches electric vehicle charging points
A “smart” system for charging electric vehicles on the street has been launched to boost the take-up of clean cars. The new public kerbside charging technology, which includes small on-street hubs called “armadillos” and “geckos” that can be attached to existing bollards or signposts, has been unveiled in Southwark, London. Connected Kerb, the company behind the…
Virgin Media launches dedicated UHD entertainment channel
Virgin Media is launching the UK’s first dedicated 4K ultra high definition (UHD) entertainment channel from September 17th. The channel will be exclusively available for Virgin TV Full House and VIP customers with a V6 set-top box. These customers can tune into a collection of dramas, documentaries and, Virgin claims, some of the biggest names…
Virgin Mobile launches ‘Truly Unlimited’ mobile phone plan for £25 a month
Virgin Mobile has today launched what it claims is the UK’s most generous big data deal, with no caps, throttling or hidden catches. Truly Unlimited is a mobile plan created exclusively for Virgin Media’s TV, broadband and landline customers. Unlike most other ‘unlimited’ offerings, Virgin Mobile’s new plan is - it claims - truly unlimited,…
Virgin Media voted best provider at uSwitch Broadband Awards 2016
Virgin Media scoops an impressive six out of 12 trophies, including best TV content and best customer-rated broadband UK broadband provider Plusnet takes home three prizes - best in class for both value and customer service Following their Ultra Fibre Optic initiative in York, TalkTalk and Sky joint winners for broadband innovation At the…