Money back automatically for broadband and landline faults, Ofcom confirms

Broadband and landline customers will now get money back from their providers when things go wrong without having to ask, regulator Ofcom has confirmed.  Only around one in seven broadband or landline customers who suffer delayed repairs, installations or missed engineer appointments have received compensation from their provider, and even then, only in small amounts,…

Virgin Media announces ‘Intelligent WiFi’ solution for improved home broadband coverage

Virgin Media has become the latest broadband provider to roll out a service that offers improved WiFi connectivity throughout the home. Called 'Intelligent WiFi' it follows similar announcements from BT with its Complete WiFi solution and TalkTalk which recently announced a partnership with US adaptive WiFi specialist Plume. Already available to all Virgin Media customers…

Virgin Media trials 8Gbps home broadband in Cambridgeshire

Virgin Media is trialling the UK’s fastest home broadband after successfully testing a connection offering speeds of more than 8Gbps to homes in Cambridgeshire. The hyperfast connection uses Virgin Media’s existing fibre network to provide download speeds more than 200 times faster the UK average. Triallists are benefiting from symmetrical connectivity, meaning the connection supports…

Connected Kerb launches electric vehicle charging points

A “smart” system for charging electric vehicles on the street has been launched to boost the take-up of clean cars. The new public kerbside charging technology, which includes small on-street hubs called “armadillos” and “geckos” that can be attached to existing bollards or signposts, has been unveiled in Southwark, London. Connected Kerb, the company behind the…