Tag: plusnet
Broadband problems plague UK households, Which? report reveals
A staggering 85% of UK broadband customers experienced connection issues in the past year, according to a new report from consumer association Which? The widespread problems, ranging from sluggish speeds […]
Ofcom reveals Now Broadband most complained-about broadband/landline provider
Complaints received by the UK’s communications regulator, Ofcom, showed a decline in the final quarter of 2024, with a decrease across most services. However, while fixed broadband, pay-monthly mobile, and […]
Telecoms companies improve complaint handling but challenges remain, says Ofcom
UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a new report from the industry regulator, Ofcom. The research compares customer service across broadband, mobile, […]
Smaller broadband providers outperform giants in Which? survey
A recent survey by Which? has revealed that smaller broadband providers are significantly outperforming the UK’s largest companies, including BT, Sky, TalkTalk, and Virgin Media, in terms of customer satisfaction. […]
TikTok fights US ban, Sony cuts funding for PlayStation VR2?
TikTok has launched a long-awaited legal fight to stop its Chinese owner being forced to sell the short video platform’s US operations, arguing it violates Americans’ rights to free speech. […]
3 in 4 over 65s find language of broadband providers confusing
Almost three-quarters of over-65s (73%) believe that the language broadband providers use to describe deals is confusing, according to research by comparison site Broadband Genie Compared to other age groups, […]
House movers spend 8 days on average waiting for broadband
More than one million people who moved house in the last year spent over eight days on average waiting for their broadband to be connected, according to new research by […]
Lockdown let down: broadband customers unhappy with service
Over half of customers who subscribe to the ‘Big Four’ broadband providers (BT, Sky, TalkTalk and Virgin Media) feel they’ve been let down by the service they’ve received during lockdown, […]
Online providers respond to national lockdown with price hikes
Broadband providers and online streaming services, such as Netflix, are responding to a national lockdown across the UK by putting their prices up and taking advantage of a captive market. […]
Broadband use doubles in 2020, claims Openreach
Broadband use in the UK more than doubled in 2020 as millions of people worked, socialised and studied from home, according to new figures from Openreach. The broadband […]
