BT has revealed what it thinks are the ten quirkiest customer calls to its Home IT Advisor helpdesk, and it just goes to prove (as if proof were needed) that there are some very strange, computer illiterate people out there.
You just have that gnawing feeling that these are but the tip of the iceberg. They almost seem made up, don’t they? Get ready to groan.
Customer: “My 14 year-old son has put a password on my computer and I can’t get in.”
Advisor: “Has he forgotten it?”
Customer: “No he just won’t tell me it because I’ve grounded him.”
Advisor: “Press any key to continue.”
Customer: “I can’t find the ‘Any’ key.”
Advisor: “Can you click on ‘My Computer’?”
Customer: “I don’t have your computer, just mine.”
Advisor: “You have spyware on your machine, which is causing the problem.”
Customer: “Spyware? Can they see me getting dressed through the monitor?”
Customer: “My mouse mat isn’t wired up”
Advisor: “I’m not sure I understand, your mouse mat shouldn’t have any wires.”
Customer: “well how does it know where my mouse is? Is it wireless?”
Customer: “I keep getting inappropriate pop-ups on my computer and don’t want my wife to think that it’s me.”
Advisor: “I will remove them for you.”
Customer: “How do I get them back when she is not in?”
Customer: “I met a man on the internet, can you give me his phone number?”
Customer: “How do I change channel on my monitor?”
Advisor: “Your monitor won’t have channels like a TV.”
Customer: “But I was watching the internet channel the other day and now I just get the word processing channel.”
Stop, stop, it’s too much!