BT reveals its top ten quirky consumer helpdesk calls


btbroadband.jpgBT has revealed what it thinks are the ten quirkiest customer calls to its Home IT Advisor helpdesk, and it just goes to prove (as if proof were needed) that there are some very strange, computer illiterate people out there.

You just have that gnawing feeling that these are but the tip of the iceberg. They almost seem made up, don’t they? Get ready to groan.

Customer: “My 14 year-old son has put a password on my computer and I can’t get in.”
Advisor: “Has he forgotten it?”
Customer: “No he just won’t tell me it because I’ve grounded him.”

Advisor: “Press any key to continue.”
Customer: “I can’t find the ‘Any’ key.”

Advisor: “Can you click on ‘My Computer’?”
Customer: “I don’t have your computer, just mine.”

Advisor: “You have spyware on your machine, which is causing the problem.”
Customer: “Spyware? Can they see me getting dressed through the monitor?”

Customer: “My mouse mat isn’t wired up”
Advisor: “I’m not sure I understand, your mouse mat shouldn’t have any wires.”
Customer: “well how does it know where my mouse is? Is it wireless?”

Customer: “I keep getting inappropriate pop-ups on my computer and don’t want my wife to think that it’s me.”
Advisor: “I will remove them for you.”
Customer: “How do I get them back when she is not in?”

Customer: “I met a man on the internet, can you give me his phone number?”

Customer: “How do I change channel on my monitor?”
Advisor: “Your monitor won’t have channels like a TV.”
Customer: “But I was watching the internet channel the other day and now I just get the word processing channel.”

Stop, stop, it’s too much!

Andy Merrett
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  • I have had problems with my phone line since the installation of broadband from BT. People have been trying to ring me and they get a message stating that there is a problem on my line? Can you help me please as it is very inconvienient at this time. Thank You. Mr M MacRury

  • Funny, I’m surprised one of my calls to BT tech support wasn’t listed.

    Customer: “How do I get iChat on a Mac to work with the BT HomeHub?”
    Advisor: “A what?”
    Customer: “A BT HomeHub”
    Advisor: “No, the other thing you mentioned, what is that?”
    Customer: “A Mac?”
    Advisor: “Sorry, I haven’t heard of that, I’m afraid we don’t support whatever that is”
    Customer: “But it says you support Macs in the BT HomeHub information booklet”
    Advisor: “Sorry Sir, I can’t help, our engineers are working on fix for Mac, I’m sorry there is nothing more I can say. Thank you for choosing BT Total Broadband”
    Customer: “*&^%$”

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