Tag: BT
Which? survey – Largest broadband providers still failing to impress
Customers of the largest broadband providers are the most likely to be getting a bad deal, a survey suggests. TalkTalk and Sky both achieved a customer score of just 50%, leaving them at the bottom of the Which? ranking. Customers criticised TalkTalk for the quality of its customer service and technical support and failed to…
EE announces new video streaming subscriptions for pay monthly customers
EE pay monthly customers can now receive six-month subscriptions to Amazon Prime Video and MTV Play as part of their plan, the telecoms firm has announced. The new offer will come with inclusive data, EE said, meaning users will be able to stream content from either service without impacting on their monthly data allowance. The…
Broadband customers must now be told minimum speeds at point of sale
One third of us don't get advertised broadband speeds Broadband customers must be told the minimum and peak time speeds they will receive before they sign a contract under new protections coming into force on Friday. Providers will have to let customers walk away penalty-free if they take longer than…
Samsung Galaxy range available to pre-order from BT with 45GB data and BT Sport
Samsung Galaxy S10 and S10+ customers, who pre-order mobile plans with BT, to get a triple data boost with 45GB for the price of 15GB plus free BT Sport Customers can stay connected with fast 4G and Wi-Fi in more places than any other network, claims BT Samsung Galaxy S10e, S10 and S10+ handset plans…
BT Sport app launches on Apple TV, Samsung TVs and Xbox
The BT Sport app has launched on Apple TV, Samsung Smart TVs and Microsoft’s Xbox games console as the firm expands the places where subscribers can watch. The broadcaster confirmed a new app is available on the three streaming platforms at no extra charge to existing BT Sport customers. It said that initially its three…
Gender diversity still an issue in tech sector, new report says
Gender diversity remains an issue across the technology sector, a new report from an industry charter has claimed. The Tech Talent Charter’s first benchmark report found that while women hold 26% of the technical roles within the businesses of its 200 signatories, the UK-wide average remains only 19%. The Charter launched in 2018 as a…
BT extends Complete Wi-Fi, promises to end black spots in home
BT has announced it is extending its Complete Wi-Fi solution to new Superfast and Ultrafast Fibre broadband customers. With Complete Wi-Fi, BT claims it is the the only broadband provider to offer customers a strong reliable Wi-Fi guarantee for every room of their home. Complete Wi-Fi is now available for new Superfast Fibre customers, including on…
Which? finds loyal broadband customers face penalties of up to £220
Broadband customers who stay with the same provider and do not haggle for a better deal are being hit with “loyalty penalties” of up to £220 a year, a consumer group has warned. Which? found that in some cases consumers would be better taking up a new superfast broadband contract rather than staying loyal to…
New BT Plus with Complete Wi-Fi ‘guarantees signal in every room of the home’
BT has revealed a new home broadband system it claims “guarantees” a strong, reliable connection in every room of the home. Called BT Plus with Complete Wi-Fi, it combines the new BT Smart Hub 2 router with up to three Wi-Fi 'discs'. These pair with the router to extend network coverage throughout the home. The…
Which? finds loyal broadband customers pay too much, suffer bad service
Broadband customers who do not switch are enduring “often terrible” customer service and potentially paying hundreds of pounds a year more than they need to with providers taking advantage of their loyalty, according to a consumer watchdog. Which? found that 71% of broadband customers have been with their provider for at least three years and…