Tag: Virgin Mobile

Telecoms companies need to improve customer service, claims Ofcom

Telecoms firms need to go further in tackling customer service problems, despite the support they offered during the pandemic, Ofcom has found. In 2019, the UK’s biggest broadband, phone and pay-TV providers committed to putting fairness at the heart of their businesses and going beyond their legal obligations for how they treat their customers. Ofcom’s review of progress against those commitments has found that many companies have taken steps to provide fairer deals,…
Chris Price News

Giffgaff top performing ‘lockdown’ mobile network

According to business consultancy Yonder, Giffgaff was the top-performing mobile network, followed by Tesco Mobile, for meeting customer needs during lockdown. Giffgaff was named by Yonder as the fourth-best performing business across all sectors under lockdown, behind Netflix, Amazon and Amazon Prime. Tesco Mobile followed closely in fifth and O2 was eighth out of 65…
Chris Price Mobile phones, Smartphones