Growth in device spending as consumers become ‘less price sensitive’, says Gartner

  Users of PCs, ultramobiles and mobile phones are buying new devices at higher average selling prices (ASPs), resulting in growth in end-user spending in 2017. Gartner Inc. estimates that end-user spending will increase by 2 per cent in 2017, to nearly $600 billion in current US dollars. Spending on mobile phones will represent 67…

Retailers need to respond quickly to social media enquiries or risk losing customers

Responding quickly to customers' enquiries is the key to brand loyalty, according to research by  Interactive Intelligence Group Inc. The survey of 1,000 UK consumers revealed nearly 8 out of 10 Brits (79 per cent) will use a different retailer if they don’t receive a timely response from customer service. The research also found that…