Skittles, the little fruity sweets, have done a bit of a makeover on the Skittles.com homepage. The page now shows the real-time results for a Twitter search for “Skittles”, with a floating box to tell you a little more about the page.
There are several aspects to this that are interesting. It’s another massive step towards mainstream for Twitter (I bet Skittles is hoping that the service doesn’t go down). It’s also a massive step towards “the conversation” for Mars, which is a company that’s been plagued with criticism in the past, though admittedly not as much as rival Nestlé.
In fact, although there’s not been much stirring on the PETA message boards at the time of writing, it’s surely only a matter of time before the people behind sites like MarsCandyKills.com start flooding the service with highly-negative Tweets.
Some call this the campaign backfiring. I don’t think so. I think that it shows bravery, and a belief that the general public doesn’t really care. Personally, I think far more positively about the company that it’s happy to publicise its criticism, and I’ll be disappointed if they cave.