Aww, bless you EA. This is very sweet. There’s been an issue where “a small number” of copies of Red Alert 3 have been shipped without a full CD key to allow installation of the game. The copies in question have a 19-digit key, rather than a 20-digit one, due to a misprint. So what’s EA’s solution? Guess it:
“There is currently a work around that may allow you to bypass this issue. Since you have the first 19 characters of the code already, you can basically try “guessing” the last character. To do this, simply enter your existing code, and then for the last character, try the letters A-Z, and then the numbers 0-9. You should eventually get the right combination, and be able to play the game.”
If picking letters randomly doesn’t work, then EA provides a phone number to be supplied with a new CD key. Wonderful!
EA Support Page (via Kotaku)