Tag: Customer Service

Ofcom reveals best and worst telecoms customer service

  Customers can today find out which phone and broadband providers take the longest to answer their calls, as Ofcom publishes its latest report into customer service levels across the telecoms industry. Ofcom’s seventh annual comparing customer service report paints a mixed picture of how providers performed in 2022.  It reveals that people were more likely to…
Chris Price News

Broadband customer service has improved, claims survey

Broadband customers have reported year-on-year improvements in customer service, value for money and service speeds, according to a survey of almost 20,000 consumers by Uswitch.com, the comparison and switching service. The results form part of the 2022 Uswitch Telecoms Awards, which recognise customer satisfaction and the achievements made by the nation's consumer broadband providers. The winners…
Chris Price Broadband

Red Alert 3 suggests customers fix incorrect CD key issue by "guessing"

red-alert-3.jpg

Aww, bless you EA. This is very sweet. There’s been an issue where “a small number” of copies of Red Alert 3 have been shipped without a full CD key to allow installation of the game. The copies in question have a 19-digit key, rather than a 20-digit one, due to a misprint. So what’s EA’s solution? Guess it:

“There is currently a work around that may allow you to bypass this issue. Since you have the first 19 characters of the code already, you can basically try “guessing” the last character. To do this, simply enter your existing code, and then for the last character, try the letters A-Z, and then the numbers 0-9. You should eventually get the right combination, and be able to play the game.”

If picking letters randomly doesn’t work, then EA provides a phone number to be supplied with a new CD key. Wonderful!

EA Support Page (via Kotaku)

Related posts: SPORESUIT: EA sued over Spore DRM | Look out Scrabulous – EA and Hasbro to launch legit Facebook Scrabble in North America

Duncan Geere Gaming