With everyone and their dog sharing photos using Web 2.0 services nowadays, photo printers aren’t the most high-profile consumer products. Nevertheless, there’s a bunch of companies still making them, and research firm J.D. Power and Associates has just ranked them according to customer satisfaction.
Canon topped the resulting chart, with a satisfaction rating of 728 out of 1,000, followed by HP (707), Kodak (698), Epson (694) and Lexmark (682). Criteria for the survey were performance, connectivity, ease of operation, and styling/appearance.
Interestingly, the survey also found that 20% of photo printer owners sometimes order prints online from sites like Kodak Gallery, Shutterfly and Snapfish. Well, I say interestingly…
J.D. Power Photo Printer Study