Tag: BT
Broadband firms pledge price cuts over ‘loyalty penalties’
The UK’s biggest broadband companies have committed to cutting prices for out-of-contract and vulnerable customers amid concerns over so-called “loyalty penalties” across the sector. Ofcom said BT, Sky and TalkTalk will allow their out-of-contract customers to get the same deals as new customers when they take out a new contract. Sky will limit the difference…
Yahoo email outage hits thousands of users
Yahoo is currently “working diligently” to resolve technical issues stopping users from accessing their emails. Problems with the service were first flagged at 7am on Thursday as users reported they were unable to log in to their accounts, or that emails were slow and unresponsive. Customers with TalkTalk, Sky and BT were also affected by…
TalkTalk ad banned over claims competitors could not beat Wi-Fi signal
An advert for TalkTalk’s Unlimited Fibre broadband has been banned for misleading consumers with the claim that its Wi-Fi signal could not be beaten by competitors. The television, radio and website ads, seen and heard on October 16, said: “For everyone who wants a reliable connection right throughout the home, TalkTalk Unlimited Fibre now comes…
EE launches 5G network in six UK cities
EE is set to make its 5G network available to the public today (30/5/19), marking the start of a new era in the UK’s mobile capabilities. The BT-owned operator is initially launching in six cities: London, Cardiff, Belfast, Edinburgh, Birmingham and Manchester – with more to follow before the end of the year and into…
BT Sport app to show both European football finals in HDR
BT Sport is to show the Champions League and Europa League finals in High Dynamic Range (HDR) via its official app as part of trials of the picture quality technology. Both European finals, which will be contested entirely by English sides for the first time, will also be free to watch on TV, the BT…
EE becomes first to launch 5G network in UK on May 30th
EE is to launch its 5G mobile network in the UK on May 30. The BT-owned telecoms giant said it will be the first operator in the UK to launch the new, high-speed mobile network. 5G technology is the next generation of mobile network and is expected to offer internet speeds several times that of…
Money back automatically for broadband and landline faults, Ofcom confirms
Broadband and landline customers will now get money back from their providers when things go wrong without having to ask, regulator Ofcom has confirmed. Only around one in seven broadband or landline customers who suffer delayed repairs, installations or missed engineer appointments have received compensation from their provider, and even then, only in small amounts,…
Which? survey – Largest broadband providers still failing to impress
Customers of the largest broadband providers are the most likely to be getting a bad deal, a survey suggests. TalkTalk and Sky both achieved a customer score of just 50%, leaving them at the bottom of the Which? ranking. Customers criticised TalkTalk for the quality of its customer service and technical support and failed to…
EE announces new video streaming subscriptions for pay monthly customers
EE pay monthly customers can now receive six-month subscriptions to Amazon Prime Video and MTV Play as part of their plan, the telecoms firm has announced. The new offer will come with inclusive data, EE said, meaning users will be able to stream content from either service without impacting on their monthly data allowance. The…
Broadband customers must now be told minimum speeds at point of sale
One third of us don't get advertised broadband speeds Broadband customers must be told the minimum and peak time speeds they will receive before they sign a contract under new protections coming into force on Friday. Providers will have to let customers walk away penalty-free if they take longer than…
