Broadband use up from 32 to 41 hours per week during lockdown

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Home broadband use has shot up to 41 hours a week as workers and schoolchildren stay home – a rise of almost a third (29%) since lockdown, according to new research from Uswitch.com, the comparison and switching service.

The average household has eight devices that connect to the internet, including two smartphones, at least one laptop or tablet computer, and one smart TV. Up to five devices are connected to the internet at a time, although this increases to seven devices for families.

Before the lockdown, households spent an average of 32 hours a week on the internet, with the bulk of the time – seven hours – browsing social media. With millions of people now forced to stay at home, working online now takes up the lion’s share of internet usage, at 8.5 hours a week, a rise of two thirds (67%).

Table: Change in households’ internet use during the lockdown

Activity

Average before lockdown
(hrs)

Average during lockdown
(hrs)

Change

(hrs)

Increase

Work

5 hrs 6 mins

8 hrs 30 mins

+3 hrs 24 mins

67%

School/college work

2 hrs 36 mins

3 hrs 30 mins

+54 mins

35%

Gaming

4 hrs 30 mins

5 hrs 42 mins

+1 hr 12 mins

27%

Video-calling

2 hrs 48 mins

4 hrs 12 mins

+1 hr 24 mins

50%

Streaming TV, video and films

6 hrs 30 mins

7 hrs 52 mins

+1 hr 24 mins

22%

Social media

7 hrs 6 mins

7 hrs 42 mins

+36 mins

9%

Online shopping

3 hrs 30 mins

3 hrs 48 mins

+18 mins

9%

Total

32 hrs 6 mins

41 hrs 18 mins

+8 hrs 42 mins

29%

Source: Uswitch.com 

  • Households are spending 41 hours a week online as workers and schoolchildren stay home — a 29% increase since lockdown
  • Average household has eight web-connected gadgets, with up to five devices using the internet at the same time
  • Time spent working from home is up by two thirds (67%), broadband use for school work climbs by a third (35%), and video calls are up by half (50%)
  • Southampton sees the UK’s biggest surge in broadband use since lockdown — jumping 49% to 44 hours and 36 minutes a week
  • Liverpool is the UK’s gaming capital, playing for seven hours 30 minutes a week — compared to three hours 42 minutes in Belfast
  • Londoners are the most sociable, spending six hours and 24 minutes on video calls a week, compared to two hours and 36 minutes in Plymouth
  • A fifth of users (21%) had internet problems in lockdown, with almost a third (32%) of those with slower ADSL connections experiencing issues
  • Uswitch’s guide gives consumers tips to keep their broadband connection running smoothly when working from home.

Video-calling has also seen a huge surge in popularity as family and friends do all they can to stay connected — two thirds of consumers (68%) say they have used the technology since the lockdown started. Regionally there is a big difference, with nine in ten Londoners (93%) saying they have video-called, compared to just six in ten (58%) people in Wales. 

Southampton has seen the biggest rise in broadband use since the lockdown, with the numbers of hours online increasing by half (49%) 

The research highlighted that the UK’s regions use their broadband for different purposes, with Southampton revealing itself to be the UK’s social media hotspot. Residents spend nine hours and 36 minutes a week browsing Twitter, Facebook and other platforms. Manchester spent the least time on social media, browsing for only five hours and six minutes. 

Liverpool is the UK’s gaming capital, with households spending seven and a half hours a week playing online, while Belfast residents only indulge in three hours and 42 minutes. Nottingham residents do the most school work, studying online for up to five hours a week, while students in Plymouth only use the internet for an hour and a half.

Cardiff residents spend less than half as much time doing their job online as Londoners, with the Welsh capital working on the internet for five hours and 24 minutes compared to 12 hours and 36 minutes in London.

Table: Biggest and lowest rises in UK internet usage

Internet usage

Highest usage (hrs)

Highest increase

 (hrs)

Highest increase (%)

Lowest usage (hrs)

Overall internet use

London

(54hrs)

Southampton 

(14hrs 42m)

Southampton (49%)

Cardiff 

(29hrs 6m)

Work

London

(12hrs 36m)

Bristol, London, So’ton

 (5hrs 42m)

Southampton (116%)

Cardiff

 (5hrs 24m)

School work

Nottingham (5hrs)

Brighton, Sheffield 

(1hr 36m)

Sheffield (160%)

Plymouth 

(1hr 30m)

Online gaming

Liverpool 

(7hrs 30m)

Belfast, Liverpool, Nottingham, So’ton
(2hrs)

Belfast 

(118%)

Belfast 

(3hrs 42m)

Video calling

London 

(6hrs 24m)

Brighton 

(3hrs 6m)

Brighton (148%)

Plymouth

(2hrs 36m)

Streaming

London 

(9hrs 42m)

Belfast

 (3hrs 18m)

Belfast

 (70%)

Cardiff, Plymouth

 (6hr 12m)

Social media

Southampton (9hrs 36m)

Southampton 

(2hrs)

Southampton (26%)

Manchester (5hrs 6m)

Online shopping

Nottingham (5hrs 12m)

Brighton 

(1hr 12m)

Liverpool (48%)

Cardiff

 (2hrs 30m)

Source: Uswitch

But the increased demands on broadband has resulted in households experiencing problems with their connection, with one in five households (21%) reporting issues they don’t usually suffer. 

Some problems could be speed-related, with more than a third of households (35%) with an ADSL connection experiencing problems, compared to just one in five (21%) of those with a superfast connection, and only one in eight (13%) of those with an ultrafast connection.

Half of those reporting problems (49%) said their connection kept cutting out, while a third (34%) couldn’t even connect in the first place, and a third found that streaming videos keep buffering (33%).

Due to coronavirus, Openreach engineers are only going into houses for installations where a vulnerable customer would otherwise be without a connection. Most consumers won’t require a home visit, so should still be able to upgrade from an ADSL to superfast broadband. Those wanting to switch should do it online to avoid overloading providers’ call centres, which are focusing on helping vulnerable customers.

Adelana Carty, broadband expert at Uswitch.com, comments:  “The lockdown is testing households’ broadband connections to the limit, as multiple devices use the internet around the clock.

“The average household has up to five devices using the internet at any one time, and connections can struggle when numerous people are streaming television and films or using video calling at the same time.

“It’s already a very challenging time for many households, but having a reliable broadband connection can at least give a bit more stability to services many are increasingly reliant on.

“For those struggling on slower ADSL connections, where an upgrade could make a really noticeable difference to day-to-day use, it is often possible to move to superfast broadband without the need for an engineer to visit, and potentially save money at the same time.”

Chris Price
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