3 and T-Mobile most complained about mobile network operators

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Ofcom have compiled a report revealing the most often complained about mobile, landline and broadband network providers. It makes for grim reading for anyone tied to a 3UK or T-Mobile contract, who top the mobile list by a fair margin.

Looking at operators who have a 5% or greater market share ( 3UK, O2, Orange, T-Mobile and Vodafone) and calculating the number of complaints per 1,000 customers, 3UK was found to have 0.15 complaints per 1,000 customers, and T-Mobile 0.13. Put against fellow operator O2, who had only 0.04 complaints, it looks pretty bad for T-Mobile and 3UK, with billing errors and poor customer service chief among the problems customers faced.

In terms of landlineand broadband networks, Talk Talk was the chief culprit, receiving the most complaints with 1.78 and 1.28 per 1,000 respectively.

“Consumers should have access to as much information as possible to allow them to choose between providers and to take full advantage of the competition in the sector,” said Ofcom chief executive, Ed Richards.

“By publishing complaints data, Ofcom aims to provide useful information to consumers, and also to give telecoms providers an incentive to improve their customer service.”

Gerald Lynch

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