Orange customer wins no phone signal lawsuit
An Orange customer named Tom Prescott is now £500 richer than a week ago, thanks to a court ruling in his favour.
He took out an 18-month contract with Orange, but found that he couldn’t get signal in either his home or his office. He then tried to cancel, but Orange told him it was his problem, not theirs. As you can imagine, he wasn’t too happy.
The court’s now ruled in his favour – saying that if you sell an 18-month contract to someone who doesn’t live or work in a place where you can provide coverage, then it damn well is your problem.
It could end up being a massive headache for the big phone networks as they suddenly become inundated with lawsuits. It also means that manufacturers of mini phone masts that exist in your home – called Femtocells – are suddenly rubbing their hands with glee.
(via News Wireless)
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I am going through the same argument with Orange at the moment. My signal has got progressively worse and I cant make a phone call for longer than 30 seconds without it cutting off in most areas. I am 5 months into an 18 month contract. They are the most unhelpful service provider I have ever come across and again have told me it isnt their problem. Any advice on how to go about cancelling my contract would be greatly appreciated. I have even checked on their website and it states I should have brilliant signal- Orange are saying that as this says I should have signal they cant understand why I dont, but again apparantly not their problem. They are trying to push the blame onto carphone warehouse whom I got the contract through, my argument is that it is Orange who are not providing the service, not Carphonewarehouse! Please help!!!!!!!
Slightly related, I signed up for a new “trial” wireless broadband system (as in it came into the house wirelessly, not just a wireless router) but had to take out a 12 month contract.
About four months in we moved to an area where the service was not active, and yet the company told us we had to pay a cancellation fee equivalent to most of the remaining subscription. However, when I argued that they couldn’t provide the service we’d signed up for they waived the fee. Arguably, the company could’ve said “well, you shouldn’t have moved”.
I thought Orange had a coverage checker you can use before you sign up. I’m surprised they didn’t pull that one out of the hat.