Telewest feel the love

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Do you love your ISP? Telewest customers do – with the company coming top in a poll of ISPs that have a place in our heart.

According to the survey from JD Power, Telewest ranked top of the providers, AOL were second, followed by Wanadoo. Oddly Telewest’s partner NTL is at the bottom of the list, just behind BT. Ian Giles, MD of research projects at JD Power, noted: "Telewest does very well in most categories, NTL, which came last, does not do very well in most things."

Will the merger with Virgin improve the image of NTL with that lovely Mr Branson and his people-friendly persona on board? I’m sure NTL’s customers have got all their fingers and toes crossed.

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Dave Walker