Humax first to pass Freeview Playback Group 2 standard for DTRs

Humax certainly produce products of a very high standard, but their customer support isn't always up to the same level. Anyone who owns the Freeview box F2 Fox-1 will be fully aware of this.

About 3 years ago Humax provided a download which was intended to upgrade the programme guide, instead it removed all the programme info. leaving only the titles. Their customer services say the problem is down to a lack of memory. They have always said that the engineers are prioritising other things and given no indication that the problem will be rectified.

Astonishingly, the F2 Fox-1 can still be found on sale, with the fault pre-loaded. Surely if there isn't time to do the fix, they could reverse the damage they've done.

It seems they're just expecting people to give up. It's a shame because their products are so good, but I wouldn't buy again on principle.

Humax recently provided an update to FVPG1 for customers to update boxes that may have been purchased nearly 2 Years ago. I see no reason to doubt that another is in the pipeline, indeed that is what is stated in the press release.

Humax should be applauded for supporting their current user base, other manufacturers should take note.

Just because Humax have passed the FVPG2 specs does not mean the facilities will be available immediately on the new boxes or OTA...