Tag: telecoms
Ofcom accelerates telecoms complaint resolution for consumers
Telecoms customers in the UK will soon gain quicker access to independent dispute resolution for unresolved complaints, following strengthened rules announced by Ofcom. The communications regulator is reducing the timeframe […]
Telecoms companies improve complaint handling but challenges remain, says Ofcom
UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a new report from the industry regulator, Ofcom. The research compares customer service across broadband, mobile, […]
84% UK premises now able to get gigabit broadband, claims Ofcom
Eighty-four per cent of UK premises are able to get gigabit-capable broadband, according to new Ofcom data published today. This means internet companies are well on track to meet the UK […]
O2’s ‘Blue Mondays’ aims to boost customer spirits with weekly rewards
Mobile phone provider O2, in conjunction with Virgin Media broadband, is launching a new customer loyalty initiative called “Blue Mondays.” Designed to provide customers with a range of exclusive rewards, […]
Ofcom fines BT £17.5m for 999 call-handling failures
Network disruption affected 14,000 emergency calls in June 2023 and lasted 10.5 hours Law requires networks to take appropriate steps to prepare for potential outages Ofcom finds that BT was […]
Telecoms firms must ditch ‘outrageous’ price rises, Which? warns
Broadband and mobile users face being trapped this Spring between price rises of potentially more than £60, or contract exit fees which may exceed £500, Which? research has found. The […]
Telcos agree to protect personal alarm users when upgrading to digital
UK phone providers agree new measures to protect vulnerable customers when upgrading phone lines to digital Technology Secretary asks all providers not to force people to switch over until protection […]
Ofcom records increase in complaints about telecoms providers
Latest figures from telecoms regulator Ofcom show a slight increase in complaints it has received about the UK’s main landline, mobile, broadband and pay-TV providers. This latest quarterly report covers the period […]
Ofcom and UK’s biggest telecoms firms commit to recruit more women
Ofcom and the UK’s biggest telecoms companies have come together to sign a new pledge, committing to help get more women build technology careers across the industry. The telecoms sector […]
Office phone ‘will be extinct by 2036’ predicts Ringover
Business communications group Ringover predicts that although the pandemic gave new life to traiditional office phones, they’ll be no more by the year 2036. Data from Ofcom has shown that the number […]
