The head of the Facebook-owned platform said a comprehensive review had been launched by the firm into its policies around such content, and it would begin adding “sensitivity screens” to images of self-harm as part of wider plans to make posts on the subject harder to find.
Writing in the Daily Telegraph, Mr Mosseri said the recent case of 14-year-old Molly Russell, whose father said she took her own life after looking at self-harm posts, had left him “deeply moved”.
“We need to do everything we can to keep the most vulnerable people who use our platform safe. To be very clear, we do not allow posts that promote or encourage suicide or self-harm.”
Adam Mosseri, Instagram CEO
“We rely heavily on our community to report this content, and remove it as soon as it’s found. The bottom line is we do not yet find enough of these images before they’re seen by other people.”
His comments come as social media and technology firms face increasing scrutiny over their practices.
Health Secretary Matt Hancock said last week legislation may be needed to police disturbing content on social media, and separate reports by the House of Commons Science and Technology Committee and the Children’s Commissioner for England called on social media to take more responsibility for the content on their platforms.
Mr Mosseri said Instagram was investing in technology to better identify sensitive images and would also begin using sensitivity screens which hide images from view until users actively choose to look at them.
“Starting this week we will be applying sensitivity screens to all content we review that contains cutting, as we still allow people to share that they are struggling even if that content no longer shows up in search, hashtags or account recommendations. These images will not be immediately visible, which will make it more difficult for people to see them,” he said.
“We want to better support people who post images indicating they might be struggling with self-harm or suicide. We already offer resources to people who search for hashtags, but we are working on more ways to help, such as connecting them with organisations we work with like Papyrus and Samaritans.
“We have worked with external experts for years to develop and refine our policies. One important piece of advice is that creating safe spaces for young people to talk about their mental health online is essential. Young people have also told us that this is important, and that when the space is safe, the therapeutic benefits are positive.”
He said the site did not want to “stigmatise mental health” by deleting images which reflect the issues people were struggling with, but would not stop recommending them in searches, via hashtags or the app’s Explore tab.
“Suicide and self-harm are deeply complex and challenging issues that raise difficult questions for experts, governments and platforms like ours,” Mr Mosseri wrote.
“How do we balance supporting people seeking help and protecting the wider community? Do we allow people to post this content they say helps them or remove it in case others find it? This week we are meeting experts and academics, including Samaritans, Papyrus and Save.org, to talk through how we answer these questions. We are committed to publicly sharing what we learn. We deeply want to get this right and we will do everything we can to make that happen.”