Hotels.com introduces mobile key service for its customers

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If you’re the kind of person who can never find that little bit of plastic they give you to open the hotel room door, or worse still the key on the huge fob which you have to hand in because it’s so large, then you may appreciate the latest innovation from accommodation app, Hotels.com.

Using technology from Zaplox, it’s developed a mobile key, which allows you to check-in and out of your hotel through their smartphone. You will also be able to use the app to open and close the door throughout your stay – just don’t go leaving your smartphone anywhere. 

The pilot of the mobile key application will initially be trialled at three CABINN branded properties in Denmark, with the intention to roll out more widely to interested hotel partners over the next few years.

The first of the three CABINN hotels to trial the technology is CABINN Metro, which will be offering the mobile key to all guests that book through Hotels.com.

Says Johan Svanstrom, President of Hotels.com brand: 

“At Hotels.com, we have seen a surge in mobile usage for searching and booking hotels over the last few years. Our users love the slick Hotels.com app experience, getting to the most relevant screen quickly based on where you are on your booking journey, and using additional services like finding the best local restaurants.

“By enabling an app-based door key we are taking another step on the way to providing more customer value for our users. Who hasn’t lost a hotel key card and wished they could just magically zap open the door? Now you really can with Hotels.com, thanks to Zaplox and our hotel partners in this test.”

Adds Magnus Friberg, CEO of Zaplox: “We are very proud of the fact that Hotels.com has chosen Zaplox as a business partner.”

“With Zaplox’ solution for mobile keys, check-in and checkout now included, they can offer hotels more value, all available directly from the guest’s mobile device.”

For more information about how Zaplox see www.zaplox.com .

Chris Price