Britain wastes over £8bn on extra texts and minutes claims survey

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Do you fail to get anywhere near your mobile call/text limit? Seems you’re not alone – a study by price comparison website moneysupermarket.com reveals we use a fraction of our allocation – and some use way over the allocated amount.

The results also show that half of the respondents did not know how many minutes (27 per cent) or texts (23 per cent) they use each month, leaving them prone to additional charges. However, customers are confused about what their tariff includes as one in seven (16 per cent) don’t know how many free minutes they have, and one in six (17 per cent) don’t know how many texts are included.

The results also show that one in five (20 per cent) mobile users sometimes, if not always, receive a bill for more than expected. A third (33 per cent) don’t know what they pay for voicemail retrieval, and one in seven (14 per cent) said they have no idea what their monthly line rental is. Almost a third (28 per cent) don’t know how much they pay for email and two in five (42 per cent) people don’t know how much it costs to call customer services.

Rob Barnes, head of broadband and mobiles at moneysupermarket.com: “The reason mobile phone operators can offer such good contract deals is by charging customers for additional services. As our research shows, many people don’t realise how much these additional services cost and are being stung when their bill arrives. I would urge customers to read through their contract and ensure they are fully aware of all costs additional to their inclusive minutes and texts.”

Moneysupermarket.com

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Dave Walker