Microsoft's OneCare anti-virus software scraps email messages

12 March 2007 Andy Merrett Computers, Internet

It’s one thing for an over-zealous email spam filter to incorrectly identify legitimate emails as spam, and move them into a separate folder, but it’s something else when anti-virus software deletes existing messages.

Microsoft has admitted that its new AV offering, Live OneCare, has accidentally deleted some users’ Outlook and Outlook Express email messages.

Instead of quarantining individual messages that have been identified as having viruses in their attachments, entire folders have been quarantined or deleted.

A fix is due out tomorrow (13 March) in the latest update to OneCare. It’s not great news for the software already being criticised.

Mar 12, 2007Andy Merrett

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