Tag: Sky
Money back automatically for broadband and landline faults, Ofcom confirms
Broadband and landline customers will now get money back from their providers when things go wrong without having to ask, regulator Ofcom has confirmed. Only around one in seven broadband or landline customers who suffer delayed repairs, installations or missed engineer appointments have received compensation from their provider, and even then, only in small amounts,…
Which? survey – Largest broadband providers still failing to impress
Customers of the largest broadband providers are the most likely to be getting a bad deal, a survey suggests. TalkTalk and Sky both achieved a customer score of just 50%, leaving them at the bottom of the Which? ranking. Customers criticised TalkTalk for the quality of its customer service and technical support and failed to…
Broadband customers must now be told minimum speeds at point of sale
One third of us don't get advertised broadband speeds Broadband customers must be told the minimum and peak time speeds they will receive before they sign a contract under new protections coming into force on Friday. Providers will have to let customers walk away penalty-free if they take longer than…
O2 network goes down – millions unable to use 4G mobile data
UK customers have reported not being able to use mobile data to access the internet and other services on the company’s network. It has confirmed engineers are working to fix the issue. We are aware our customers are unable to use data this morning. Our technical teams are working on the issue with high priority.…
Which? finds loyal broadband customers pay too much, suffer bad service
Broadband customers who do not switch are enduring “often terrible” customer service and potentially paying hundreds of pounds a year more than they need to with providers taking advantage of their loyalty, according to a consumer watchdog. Which? found that 71% of broadband customers have been with their provider for at least three years and…
Sky announces improvements to TV Guide
Sky has today announced the latest update to Sky+, which will bring a number of new features to Sky owners' boxes. One of the major improvements is to series link - which will now record automatically again when series return - without you having to remember to set it up all over again. Here's the…
BT Sport and Sky 4K battle pushes Sky’s new box release forward
BT's posturing over 4K football broadcasting is forcing Sky to speed up the release of its new set-top-box, according to reports. According to The Telegraph, Sky is desperate to maintain its position amongst early adopters, so even though 4K penetration is still really low, it is planning to launch its new box, which will be…
Sky planning to launch a mobile network
Sky has announced plans to move into mobile phones - having secured access to create a mobile virtual network operator (MVNO), piggybacking on the O2 network. As an MVNO, Sky won't be building its own phone masts or anything like that - but it is leasing space from Telefonica, which owns O2 - similar to…
Sky Go finally launches on PS3
Sky's on demand TV service has finally launched on PS3 - two months after the PS4. Sky's app is available for download on the Playstation Store now, and will let subscribers to Sky Go Extra (which is a fiver a month on top of your normal subscription) access TV content live and on-demand. In a…
Sky launches its own fibre broadband service
Sky has today announced the launch of Sky Fibre, its first fibre broadband offering to chase the likes of BT Infinity. Sky claims that its offering is the cheapest fibre broadband on the market - with speeds of up to 38Mb for only £10/month - on top of the £16.40/month line rental, of course. There…