Tag: Sky
Broadband customers to save £270 million following Ofcom review
Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by telecoms regulator Ofcom. The broadband market offers customers a wide range of choice, with different deals on offer to suit different needs. But Ofcom is concerned that many customers…
Yahoo email outage hits thousands of users
Yahoo is currently “working diligently” to resolve technical issues stopping users from accessing their emails. Problems with the service were first flagged at 7am on Thursday as users reported they were unable to log in to their accounts, or that emails were slow and unresponsive. Customers with TalkTalk, Sky and BT were also affected by…
Three and Sky Mobile to offer Huawei Mate 20 X 5G smartphone
Three and Sky Mobile have become the first UK mobile operators to offer Huawei’s 5G smartphone to customers as part of the rollout of their new 5G mobile networks. The Chinese company’s Mate 20 X 5G device previously has been left out of the launches of other networks – including EE, Vodafone and O2 –…
Virgin Media and Sky agree new UHD/4K content deal
Virgin Media and Sky have signed a new agreement which will see Sky channels and content continue to be available across Virgin Media’s TV platforms, with UHD/4K programming included for the first time alongside an expanded collection of boxsets. As part of the extended deal, Sky’s line up of entertainment, cinema and sports channels will…
Money back automatically for broadband and landline faults, Ofcom confirms
Broadband and landline customers will now get money back from their providers when things go wrong without having to ask, regulator Ofcom has confirmed. Only around one in seven broadband or landline customers who suffer delayed repairs, installations or missed engineer appointments have received compensation from their provider, and even then, only in small amounts,…
Which? survey – Largest broadband providers still failing to impress
Customers of the largest broadband providers are the most likely to be getting a bad deal, a survey suggests. TalkTalk and Sky both achieved a customer score of just 50%, leaving them at the bottom of the Which? ranking. Customers criticised TalkTalk for the quality of its customer service and technical support and failed to…
Broadband customers must now be told minimum speeds at point of sale
One third of us don't get advertised broadband speeds Broadband customers must be told the minimum and peak time speeds they will receive before they sign a contract under new protections coming into force on Friday. Providers will have to let customers walk away penalty-free if they take longer than…
O2 network goes down – millions unable to use 4G mobile data
UK customers have reported not being able to use mobile data to access the internet and other services on the company’s network. It has confirmed engineers are working to fix the issue. We are aware our customers are unable to use data this morning. Our technical teams are working on the issue with high priority.…
Which? finds loyal broadband customers pay too much, suffer bad service
Broadband customers who do not switch are enduring “often terrible” customer service and potentially paying hundreds of pounds a year more than they need to with providers taking advantage of their loyalty, according to a consumer watchdog. Which? found that 71% of broadband customers have been with their provider for at least three years and…
Sky announces improvements to TV Guide
Sky has today announced the latest update to Sky+, which will bring a number of new features to Sky owners' boxes. One of the major improvements is to series link - which will now record automatically again when series return - without you having to remember to set it up all over again. Here's the…