Tag: Sky
Broadband providers not up to speed during pandemic, reveals Which?
Some of the UK’s biggest broadband providers have let down their customers on connection reliability, internet speeds and value for money during the pandemic, according to Which?’s annual customer satisfaction survey. During the Covid-19 pandemic, broadband has proved more important than ever - with millions of people relying on their internet to work from home,…
Broadband users overpaying by ‘up to £27 a month’, claims research
Compare Fibre has found that millions of households are overpaying for broadband paying as much as £44.99/month for equivalent services on offer at £17.99/month - costing them £648 over a 24-month deal. There are huge variances in speeds too. Virgin offers superfast 350Mbps broadband for £39.99, the same price as Sky charge for a 60Mbps…
1 million Sky customers will see prices rise in April
Millions of Sky broadband and TV customers will be hit with price rises of up to £72 a year from April, as price hike season comes into force. TV and broadband customers will see their monthly costs rise from April 1, while landline customers will see charges increase from May 1. On average, customers will…
Ofcom proposes ‘one touch’ broadband switching
Residential broadband and home phone customers would benefit from quicker, simpler and more reliable switching, under Ofcom's plans to introduce a new ‘one touch’ process. Following an Ofcom rule change in 2015, customers switching between providers such as BT, Sky and TalkTalk on Openreach’s copper network can already follow a process where their new provider…
Greater broadband competition needed to improve service, claims survey
The majority (81%) of UK households use four broadband providers to connect their home Nearly four in five (78%) households have not switched provider in past year, despite increased internet usage since the start of the pandemic 82% of broadband customers would switch to a lesser-known provider if it was cheaper or better quality The…
Broadband use doubles in 2020, claims Openreach
Broadband use in the UK more than doubled in 2020 as millions of people worked, socialised and studied from home, according to new figures from Openreach. The broadband network – used by customers of BT, Plusnet, Sky, TalkTalk and Zen – said data consumption rose from 22,000 Petabytes (PB) last year to 50,000…
Broadband customers to save £270 million following Ofcom review
Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by telecoms regulator Ofcom. The broadband market offers customers a wide range of choice, with different deals on offer to suit different needs. But Ofcom is concerned that many customers…
Yahoo email outage hits thousands of users
Yahoo is currently “working diligently” to resolve technical issues stopping users from accessing their emails. Problems with the service were first flagged at 7am on Thursday as users reported they were unable to log in to their accounts, or that emails were slow and unresponsive. Customers with TalkTalk, Sky and BT were also affected by…
Three and Sky Mobile to offer Huawei Mate 20 X 5G smartphone
Three and Sky Mobile have become the first UK mobile operators to offer Huawei’s 5G smartphone to customers as part of the rollout of their new 5G mobile networks. The Chinese company’s Mate 20 X 5G device previously has been left out of the launches of other networks – including EE, Vodafone and O2 –…
Virgin Media and Sky agree new UHD/4K content deal
Virgin Media and Sky have signed a new agreement which will see Sky channels and content continue to be available across Virgin Media’s TV platforms, with UHD/4K programming included for the first time alongside an expanded collection of boxsets. As part of the extended deal, Sky’s line up of entertainment, cinema and sports channels will…