Tag: Retail
Top brands deliver inconsistent call centre experiences, survey finds
A new survey has shed light on the varying quality of customer service experienced by individuals contacting call centres, revealing significant inconsistencies even among leading brands. Manchester-based contact software specialists […]
UK retail sales climb in April, online performance mixed
UK retail sales volumes saw a fourth consecutive monthly rise in April, increasing by 1.2%, as consumers continued to spend despite economic uncertainties. However, the picture for online sales was […]
Harrods becomes latest retail victim of cyber attack, report claims
Luxury department store Harrods has become the latest retailer to be targeted by cyber attackers, according to a report on Sky News. The company has “restricted internet access” after an […]
M&S food deliveries to Ocado disrupted by cyber attack
Marks & Spencer is experiencing further disruptions to its online operations following a cyber-attack over Easter weekend, impacting deliveries of some packaged food items to Ocado. The retailer is working […]
Bank Holiday hopes as UK shopper footfall falls in Q1, report shows
UK retailers are pinning their hopes on upcoming bank holidays to reverse a decline in footfall, according to the latest Q1 Movers Index from Virgin Media O2 Business. The report, […]
Battling Retail Crime with Tech: Body-Worn Cameras and Beyond
According to recently released figures, the number of shoplifting offences recorded by police in England and Wales has risen to the highest level on record, surpassing half a million offences […]
Now M&S is forced to stop taking online orders
Things just go from bad to worse for UK retailer M&S as it has now been forced to stop taking online orders. The chain has been struggling to recover from […]
Retail sales rise in March as shoppers hold their nerve
Despite concerns about slumping consumer confidence, retail sales volumes in the UK rose by 0.4% in March, marking the third consecutive month of growth. According to the Office for National […]
M&S still struggling to get back to normal after cyber attack
M&S shoppers continue to experience frustrations as the company struggles with the aftermath of a recent cyber attack. Customers initially reported issues over the weekend with M&S confirming on Tuesday […]
UK retail sales defy economic gloom, Parcelhero reports
Contrary to analysts’ and consumers’ predictions, UK retail spending increased slightly in February, according to data from the Office for National Statistics (ONS). Home delivery expert Parcelhero reports a 1% […]
