Sky needs to issue ‘end of contract notifications’, claims Ofcom

An initial investigation by telecoms regulator, Ofcom, has today found “reasonable grounds to believe” that Sky UK (Sky TV, Sky Broadband) may have broken consumer protection rules over its apparent refusal to issue end-of-contract notifications to Pay TV customers. The regulator’s End-of-Contract Notifications (ECN) system requires all fixed broadband, mobile, home phone and pay TV providers to…

Telecoms companies need to improve customer service, claims Ofcom

Telecoms firms need to go further in tackling customer service problems, despite the support they offered during the pandemic, Ofcom has found. In 2019, the UK’s biggest broadband, phone and pay-TV providers committed to putting fairness at the heart of their businesses and going beyond their legal obligations for how they treat their customers. Ofcom’s review of progress against those commitments has found that many companies have taken steps to provide fairer deals,…