Over half of users have problems with mobile network, says GWS

Mobile network tester Global Wireless Solutions has released the results of its most extensive nationwide customer experience test of mobile network performance to date. The detailed assessment involved GWS’ engineers collecting close to one million data and voice task tests on iOS and Android devices, alongside nationwide focus groups conducted in partnership with Jigsaw Research,…

Broadband firms pledge price cuts over ‘loyalty penalties’

The UK’s biggest broadband companies have committed to cutting prices for out-of-contract and vulnerable customers amid concerns over so-called “loyalty penalties” across the sector. Ofcom said BT, Sky and TalkTalk will allow their out-of-contract customers to get the same deals as new customers when they take out a new contract. Sky will limit the difference…