Tag: chatbots
Experts Predict 8 Biggest FinTech Trends For 2023
From tribe-based banking to embedded finance and everyday cryptocurrency payments, here’s what to expect in the FinTech industry in the year ahead.. The financial technology sector is rapidly evolving with traditional methods of banking now being replaced with digital solutions, in a bid to make things faster, easier and, hopefully, more streamlined for both businesses…
Over half of customers don’t get any benefit from AI
While COVID-19 has catalysed financial services organizations to harness Artificial Intelligence (AI) to improve customer experience (CX), challenges in integration and customer perceptions are still undermining its potential. That's according to a report published today by the Capgemini Research Institute entitled, Smart Money: How to drive AI at scale to transform the financial services customer experience.…
