Co-CEO of RIM, Mike Lazaridis, has given a heartfelt video apology for the widespread BlackBerry outages affecting many of his customers this week.
Posted on RIM’s official BlackBerry YouTube channel, Lazaridis stated that: “You expect better from us and I expect better for us.”
“It is too soon to say that this issue is fully resolved but let me give you more detail on what is happening,” continued the beleaguered boss.
“We are now approaching normal BlackBerry service levels in Europe, the Middle East and Africa.
“We continue to monitor the system closely and working hard to stabilise the system. We expect to see some instability problems as the system comes back to normal levels everywhere.”
Lazaridis also noted the poor response users were given to the outage, stating that they will commit to a more thorough social media campaign following any future issues.
“We know you want to hear more from us and we are working to update you more frequently through our websites and social media channels.”
“I know this is very frustrating. We are doing everything in our power to restore regular service levels and are working tirelessly to restore your trust in us.”
The BlackBerry problems are now in their third day.
By Gerald Lynch | October 13th, 2011