Communications regulator Ofcom have fined Talk Talk and their subsidiary group Tiscali UK £3 million for incorrectly billing customers for services they did not recieve or want.
Ofcom began investigations after receiving some 1,000 complaints, which lead to the discovery of around 65,000 customers affected by billing errors. In some cases customers were being continued to be billed long after they had asked to be cut off from the service.
“Ofcom has therefore issued TalkTalk and Tiscali UK with a financial penalty to reflect the seriousness of their breach of the rules and to act as a deterrent to them and other telecoms companies who must comply with the rules,” reads a statement by the regulator.
Talk Talk bought Tiscali back in 2009, but it’s been a bumpy ride for both parties, already having dished out over £2.5 million in refunds and goodwill gestures to disgruntled punters.
They now have just one month to cough up for this latest fine.