Tag: Zen Internet
Smaller broadband providers outperform giants in Which? survey
A recent survey by Which? has revealed that smaller broadband providers are significantly outperforming the UK's largest companies, including BT, Sky, TalkTalk, and Virgin Media, in terms of customer satisfaction. The consumer watchdog's annual rankings, based on feedback from over 4,000 customers, highlight a clear disparity in service quality. Virgin Media and Now Broadband received…
Zen Internet crowned Which’s Customer Service Brand of the Year
Which? has announced the winners of its 2024 Which? Awards, with Zen Internet taking the top spot in the new prestigious Customer Service Brand category. Winners of the 12 Which? Award categories were announced by the host, BBC presenter Victoria Derbyshire, at an in-person ceremony in London today (20th May). This year’s awards saw Zen…
5 homeworking hacks to help boost your productivity
Homeworkers with poor internet have wasted 17.5 working days over the past year. But don't worry help is at hand to help you improve your connectivity and productivity. Read on for our five homeworking hacks... This week marks one full year of home working for millions of UK workers. But what impact has this had…
Broadband providers not up to speed during pandemic, reveals Which?
Some of the UK’s biggest broadband providers have let down their customers on connection reliability, internet speeds and value for money during the pandemic, according to Which?’s annual customer satisfaction survey. During the Covid-19 pandemic, broadband has proved more important than ever - with millions of people relying on their internet to work from home,…
Broadband Genie votes Zen Internet UK’s best provider
Zen Internet has been voted the UK’s best broadband provider in the annual Broadband Genie home broadband survey. The Lancashire ISP was voted 'most recommended' and 'most trusted' and had the fastest standard and superfast broadband speeds, while also achieving excellent results in all other categories. Zen was not the only ISP to take…
Broadband Genie names Hyperoptic fastest UK broadband provider
Hyperoptic has been named the fastest broadband provider in the UK in the annual Broadband Genie home broadband awards. Broadband Genie analysis of 91,000 speed tests carried out in 2019 found Hyperoptic had an average download speed of 211Mbps and an average upload speed of 166Mbps. However, Hyperoptic wasn’t the only ISP to be recognised…
1 in 3 homes ‘cannot access WiFi in every room’
WiFi “not-spots” – areas of the home where people are unable to connect to WiFi – affect a third of UK households, new research suggests. A survey by broadband provider Zen Internet found that 33% of UK households experience the signal blackspots, with 18% moving their router as a result in an attempt to receive…
Internet users ‘feel like IT managers’ forced to deal with tech issues
The UK has become a nation of “IT managers”, with internet users forced to deal with technical issues around the home, a new survey suggests. Research by broadband provider Zen Internet found that more than a third (36%) of people had been left frustrated by an issue with technology, with one in five saying such…
Money back automatically for broadband and landline faults, Ofcom confirms
Broadband and landline customers will now get money back from their providers when things go wrong without having to ask, regulator Ofcom has confirmed. Only around one in seven broadband or landline customers who suffer delayed repairs, installations or missed engineer appointments have received compensation from their provider, and even then, only in small amounts,…
