Tag: which
Millions face over paying for broadband as end-of-contract rules introduced
New Which? research has found two-thirds of current broadband deals see customers hit with substantial price hikes when their contract ends, as new rules requiring operators to tell people when their deal runs out come into force today. The consumer watchdog analysed current deals with the major providers and found more than two-thirds (68%) had…
Which? claims Amazon’s Choice badge is flawed
The latest findings from consumer watchdog Which? show that Amazon’s recommendation system is inherently flawed and easily gamed by unscrupulous sellers, despite many consumers trusting Amazon's Choice badge as a mark of quality. The Amazon’s Choice endorsement is being applied to potentially poor quality products that appear to have been artificially boosted by incentivised and…
Hyundai Kona Electric crowned Which? Product of the Year
The Hyundai Kona electric vehicle (EV) has been crowned Which? product of the year for 2019, in a top 10 dominated by products showcasing innovation, environmental credentials and bargain value. The consumer watchdog’s product researchers nominated and voted for their exceptional products launched and tested over the last year - whittling down 3,500 products to…
Scottish Power worst energy firm for answering calls
A snapshot investigation by consumer group Which? has revealed Scottish Power is the slowest energy company when it comes to call waiting times, taking over 20 minutes on average to pick up. Which? made 432 calls to 36 energy suppliers to reveal how long customers were left waiting before speaking to a member of staff. …
Online retailers which breach laws can buy top Google slots
Online retailers that breach UK consumer laws on refunds and returns are able to buy their way to prime slots on Google Shopping’s listing service, according to a Which? investigation. The watchdog looked at the small print of electrical sellers to find unfair terms and conditions or unreasonable charges, including firms with “restocking fees” of…
Facebook ‘fails to stop fake review sales’
Facebook has been accused of failing to stop the sale of fake reviews through its website more than a month after being urged to act on the issue by the Competition and Markets Authority (CMA). Consumer group Which? claimed its own investigation had found a number of groups on the social network that were still…
Existing Huawei phone users will be ‘significantly impacted’ by Google block
The Huawei Mate 10 smartphone (Huawei/PA) Huawei users have been warned they will be “significantly impacted” by Google's decision to restrict the Chinese firm’s access to its Android software. The block is the result of an executive order from US President Donald Trump last week which prevents “foreign adversaries” from accessing…
Google stops Huawei from using apps like Gmail, Maps on phones
Google has blocked Huawei from using its apps on phones. The Chinese company is one of a number of phone manufacturers who use Google's Android operating system on its phones and tablets. The Verge has reported that Google has cut off Huawei’s licence – meaning it will no longer be able to use apps like…
Which? questions iPhone battery life claims
Apple has been accused of “significantly overstating” the battery life of a number of its iPhone handsets following testing carried out by consumer watchdog Which? In a new report, the consumer group said it tested nine iPhone models and found that the battery life in all of them fell short of the time stated by…
Fitness trackers miscalculate marathon distance by 11 miles!
According to Which? the Garmin Vivosmart 4 underestimates the distance you have run by over 40% Some fitness trackers are so unreliable they have been found to miscalculate the distance of a marathon by nearly 11 miles, new research claims. Analysis by consumer watchdog Which? said fitness trackers from brands…