Tag: which
Printer ink pricier than 32-year-old Scotch Whisky, claims Which?
Despite being more expensive than 32-year-old Scotch whisky, Chanel No. 5 and high-end champagne, most people buy branded printer ink rather than cheaper third-party alternatives which are just as good, according to new Which? research. The consumer watchdog found that just one set of replacement cartridges for the Epson Expression Premium XP-900 costs £96. This…
Fake reviews make consumers choose poor-quality products, Which? reveals
Consumers could be more than twice as likely to choose poor-quality products when shopping online if they have been boosted by fake reviews, a behavioural experiment from Which? has revealed. The consumer watchdog simulated fake reviews and endorsement labels and found they were hugely effective at manipulating consumers into picking Don’t Buy products - items…
8 out of 10 UK hotel rooms cheaper booked directly rather than online
Holidaymakers can get a better deal if they book their hotel rooms directly rather than through an online travel agent like Booking.com or Expedia, a new Which? travel investigation has revealed. Online travel agents (OTAs) are often thought to be the most convenient way to get the best price on a hotel room, with many…
Which? reveals true scale of unreported energy complaints
New research from Which? reveals that industry data vastly underestimates the true scale of energy complaints - with consumers feeling let down by suppliers on billing, payments, customer service and switching. Analysis from the consumer watchdog found that if every customer who had reason to complain to their supplier in the last year had done…
Two-thirds of online marketplace products fail safety tests
Two-thirds of the 250 products tested from Amazon Marketplace, AliExpress, eBay and Wish fail safety tests, according to the latest research from Which? and consumer groups across Europe. The pan-European investigation found 66% of the products bought from online marketplaces including Amazon, eBay, AliExpress and Wish failed safety tests, including carbon monoxide alarms, baby toys…
Millions face over paying for broadband as end-of-contract rules introduced
New Which? research has found two-thirds of current broadband deals see customers hit with substantial price hikes when their contract ends, as new rules requiring operators to tell people when their deal runs out come into force today. The consumer watchdog analysed current deals with the major providers and found more than two-thirds (68%) had…
Which? claims Amazon’s Choice badge is flawed
The latest findings from consumer watchdog Which? show that Amazon’s recommendation system is inherently flawed and easily gamed by unscrupulous sellers, despite many consumers trusting Amazon's Choice badge as a mark of quality. The Amazon’s Choice endorsement is being applied to potentially poor quality products that appear to have been artificially boosted by incentivised and…
Hyundai Kona Electric crowned Which? Product of the Year
The Hyundai Kona electric vehicle (EV) has been crowned Which? product of the year for 2019, in a top 10 dominated by products showcasing innovation, environmental credentials and bargain value. The consumer watchdog’s product researchers nominated and voted for their exceptional products launched and tested over the last year - whittling down 3,500 products to…
Scottish Power worst energy firm for answering calls
A snapshot investigation by consumer group Which? has revealed Scottish Power is the slowest energy company when it comes to call waiting times, taking over 20 minutes on average to pick up. Which? made 432 calls to 36 energy suppliers to reveal how long customers were left waiting before speaking to a member of staff. …
Online retailers which breach laws can buy top Google slots
Online retailers that breach UK consumer laws on refunds and returns are able to buy their way to prime slots on Google Shopping’s listing service, according to a Which? investigation. The watchdog looked at the small print of electrical sellers to find unfair terms and conditions or unreasonable charges, including firms with “restocking fees” of…