Tag: TalkTalk
Ofcom introduces performance scorecards for broadband
Want to know how a broadband provider is doing? Ofcom is just one of the regulators that has partnered with the UK Regulations Network (UKRN) to publish new scorecards intended to help customers. These will allow consumers to compare providers by overall satisfaction as well as complaints to Ofcom and Net Promoter Score (NPS)…
BT shares plunge after Labour’s free broadband promise
BT chief executive Philip Jansen BT shares dropped nearly 4% and TalkTalk put the sale of one of its businesses on hold after the Labour Party announced plans to turn broadband into a public service Jeremy Corbyn is due to officially announce the new policy in a speech in Lancaster…
Broadband firms pledge price cuts over ‘loyalty penalties’
The UK’s biggest broadband companies have committed to cutting prices for out-of-contract and vulnerable customers amid concerns over so-called “loyalty penalties” across the sector. Ofcom said BT, Sky and TalkTalk will allow their out-of-contract customers to get the same deals as new customers when they take out a new contract. Sky will limit the difference…
Yahoo email outage hits thousands of users
Yahoo is currently “working diligently” to resolve technical issues stopping users from accessing their emails. Problems with the service were first flagged at 7am on Thursday as users reported they were unable to log in to their accounts, or that emails were slow and unresponsive. Customers with TalkTalk, Sky and BT were also affected by…
TalkTalk ad banned over claims competitors could not beat Wi-Fi signal
An advert for TalkTalk’s Unlimited Fibre broadband has been banned for misleading consumers with the claim that its Wi-Fi signal could not be beaten by competitors. The television, radio and website ads, seen and heard on October 16, said: “For everyone who wants a reliable connection right throughout the home, TalkTalk Unlimited Fibre now comes…
Social media makes teenagers less lonely, claims survey
Nearly half of all UK teenagers believe that using social media makes them feel less lonely, despite concerns from parents, new research shows. The TalkTalk Teenage Loneliness and Technology report found that 48% of teenagers felt the platforms helped them, with 64% saying they had never had a negative experience when using technology. This was…
Ofcom survey shows TalkTalk is worst for customer service
TalkTalk has been shamed for the quality of its broadband customer service in industry-wide figures released by Ofcom. TalkTalk broadband customers are less likely than average to be satisfied with their service, have more reason to complain and are less likely to have their complaint resolved on first contact, according to the regulator’s annual customer satisfaction…
Money back automatically for broadband and landline faults, Ofcom confirms
Broadband and landline customers will now get money back from their providers when things go wrong without having to ask, regulator Ofcom has confirmed. Only around one in seven broadband or landline customers who suffer delayed repairs, installations or missed engineer appointments have received compensation from their provider, and even then, only in small amounts,…
Broadband customers must now be told minimum speeds at point of sale
One third of us don't get advertised broadband speeds Broadband customers must be told the minimum and peak time speeds they will receive before they sign a contract under new protections coming into force on Friday. Providers will have to let customers walk away penalty-free if they take longer than…
TalkTalk launches new company, FibreNation, to deliver full fibre network
Image: PA Broadband provider TalkTalk has formed a new company to build its a full fibre network across the UK. Called FibreNation, TalkTalk hopes it will eventually provide fibre to the home (FTTH) services to 3 million people in the UK. The telcoms company confirmed that the first three towns…