Broadband firms pledge price cuts over ‘loyalty penalties’

The UK’s biggest broadband companies have committed to cutting prices for out-of-contract and vulnerable customers amid concerns over so-called “loyalty penalties” across the sector. Ofcom said BT, Sky and TalkTalk will allow their out-of-contract customers to get the same deals as new customers when they take out a new contract. Sky will limit the difference…

Money back automatically for broadband and landline faults, Ofcom confirms

Broadband and landline customers will now get money back from their providers when things go wrong without having to ask, regulator Ofcom has confirmed.  Only around one in seven broadband or landline customers who suffer delayed repairs, installations or missed engineer appointments have received compensation from their provider, and even then, only in small amounts,…