Tag: TalkTalk
Broadband providers not up to speed during pandemic, reveals Which?
Some of the UK’s biggest broadband providers have let down their customers on connection reliability, internet speeds and value for money during the pandemic, according to Which?’s annual customer satisfaction survey. During the Covid-19 pandemic, broadband has proved more important than ever - with millions of people relying on their internet to work from home,…
Broadband users overpaying by ‘up to £27 a month’, claims research
Compare Fibre has found that millions of households are overpaying for broadband paying as much as £44.99/month for equivalent services on offer at £17.99/month - costing them £648 over a 24-month deal. There are huge variances in speeds too. Virgin offers superfast 350Mbps broadband for £39.99, the same price as Sky charge for a 60Mbps…
Ofcom proposes ‘one touch’ broadband switching
Residential broadband and home phone customers would benefit from quicker, simpler and more reliable switching, under Ofcom's plans to introduce a new ‘one touch’ process. Following an Ofcom rule change in 2015, customers switching between providers such as BT, Sky and TalkTalk on Openreach’s copper network can already follow a process where their new provider…
Greater broadband competition needed to improve service, claims survey
The majority (81%) of UK households use four broadband providers to connect their home Nearly four in five (78%) households have not switched provider in past year, despite increased internet usage since the start of the pandemic 82% of broadband customers would switch to a lesser-known provider if it was cheaper or better quality The…
Broadband use doubles in 2020, claims Openreach
Broadband use in the UK more than doubled in 2020 as millions of people worked, socialised and studied from home, according to new figures from Openreach. The broadband network – used by customers of BT, Plusnet, Sky, TalkTalk and Zen – said data consumption rose from 22,000 Petabytes (PB) last year to 50,000…
Broadband customers to save £270 million following Ofcom review
Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by telecoms regulator Ofcom. The broadband market offers customers a wide range of choice, with different deals on offer to suit different needs. But Ofcom is concerned that many customers…
Ofcom introduces performance scorecards for broadband
Want to know how a broadband provider is doing? Ofcom is just one of the regulators that has partnered with the UK Regulations Network (UKRN) to publish new scorecards intended to help customers. These will allow consumers to compare providers by overall satisfaction as well as complaints to Ofcom and Net Promoter Score (NPS)…
BT shares plunge after Labour’s free broadband promise
BT chief executive Philip Jansen BT shares dropped nearly 4% and TalkTalk put the sale of one of its businesses on hold after the Labour Party announced plans to turn broadband into a public service Jeremy Corbyn is due to officially announce the new policy in a speech in Lancaster…
Broadband firms pledge price cuts over ‘loyalty penalties’
The UK’s biggest broadband companies have committed to cutting prices for out-of-contract and vulnerable customers amid concerns over so-called “loyalty penalties” across the sector. Ofcom said BT, Sky and TalkTalk will allow their out-of-contract customers to get the same deals as new customers when they take out a new contract. Sky will limit the difference…
Yahoo email outage hits thousands of users
Yahoo is currently “working diligently” to resolve technical issues stopping users from accessing their emails. Problems with the service were first flagged at 7am on Thursday as users reported they were unable to log in to their accounts, or that emails were slow and unresponsive. Customers with TalkTalk, Sky and BT were also affected by…