Tag: Shell Energy
Ofcom fines Shell Energy £1.4 million for broadband breaches
Ofcom has today fined Shell Energy £1,400,000 for not properly prompting more than 70,000 phone and broadband customers to review their contract, or letting them know what they could save by signing up to a new deal. Ofcom’s investigation found that the company broke important consumer protection rules designed to ensure that customers get a fair deal…
Octopus to buy Shell Energy including broadband service
Octopus has announced it will buy Shell's household energy business in the UK and Germany. Octopus Energy said that it will take over providing energy for 1.4 million homes as well as broadband services for 500,000 customers. Shell's customers are advised to "sit tight for now" as the deal is not expected to be completed…
Ofcom reveals best and worst telecoms customer service
Customers can today find out which phone and broadband providers take the longest to answer their calls, as Ofcom publishes its latest report into customer service levels across the telecoms industry. Ofcom’s seventh annual comparing customer service report paints a mixed picture of how providers performed in 2022. It reveals that people were more likely to…
Tech Digest daily roundup: Leaks of Motorola Razr 40 Ultra foldable phone emerge
We’ve seen plenty of rumors on Motorola’s upcoming Razr foldable phone with some calling it the Razr 2023 while other refered to it as the Razr+ and we now have another name to throw in – Motorola Razr 40 Ultra. The new info comes from Evan Blass who shared a bunch of new images on the device alongside its alleged retail…
Shell Energy most complained-about broadband provider, claims Ofcom
Regulator Ofcom has published the latest figures for complaints about the UK’s major landline, mobile, broadband and pay-TV providers, covering the period between October and December 2022. Here’s a summary of what this latest complaints data shows: Shell Energy continued to be the most complained-about landline and broadband provider, attracting more complaints about its service than…
Shell Energy generated highest level of broadband complaints, says Ofcom
Shell Energy continues to generate the most broadband and landline complaints, according to the latest data published by Ofcom. While overall complaint volumes during this quarter were broadly in line with the previous three months, the number of complaints received about Shell Energy are three times higher than the industry average. Meanwhile, Sky continues to…
