Tag: Scottish Power
Which? reveals first eco providers as it rates energy firms on sustainability
Good Energy, GEUK and Ecotricity have beaten the biggest energy firms to be named the best providers on sustainability, Which? research reveals, with all three crowned Which?’s first Eco Providers for energy. British Gas, Scottish Power, Bulb and Octopus were the best of the ‘big’ providers on sustainability in Which?’s analysis of more than 40…
Energy firms keep customers on hold for over 20 minutes, claims Which?
Some of Britain’s biggest energy companies are keeping customers waiting on the phone for longer than 20 minutes, while one firm in Which?’s latest snapshot investigation had callers holding for more than 40 minutes on average. In a mystery shop investigation, the consumer champion made 384 calls to 32 energy providers to reveal how long…
Scottish Power worst energy firm for answering calls
A snapshot investigation by consumer group Which? has revealed Scottish Power is the slowest energy company when it comes to call waiting times, taking over 20 minutes on average to pick up. Which? made 432 calls to 36 energy suppliers to reveal how long customers were left waiting before speaking to a member of staff. …
