Telecoms companies need to improve customer service, claims Ofcom

Telecoms firms need to go further in tackling customer service problems, despite the support they offered during the pandemic, Ofcom has found. In 2019, the UK’s biggest broadband, phone and pay-TV providers committed to putting fairness at the heart of their businesses and going beyond their legal obligations for how they treat their customers. Ofcom’s review of progress against those commitments has found that many companies have taken steps to provide fairer deals,…

Ericsson announces BT/EE 5G partnership

Ericsson will be a key BT partner for 5G deployment in London, Edinburgh, Belfast and Cardiff and other major cities, managing around 50 percent of its total 5G traffic Ericsson will also modernize BT’s existing 2G and 4G Radio Access Network (RAN) infrastructure enhancing customer experience and network performance for BT and EE customers This…