Tag: DPD
DPD chatbot swears at customer, Samsung Galaxy S24 Ultra gets titanium frame
DPD has disabled part of its online support chatbot after it swore at a customer. The parcel delivery firm uses artificial intelligence (AI) in its online chat to answer queries, in addition to human operators. But a new update caused it to behave unexpectedly, including swearing and criticising the company. DPD said it had disabled…
DPD UK adopts what3words for parcel deliveries
DPD, one of the UK’s leading parcel delivery companies, has today announced its partnership with addressing technology company, what3words, to enable deliveries to precise locations. From this Friday, 25th February, customers can add their what3words address in the Delivery Preferences section of the DPD app. With precise what3words addresses, drivers should arrive at the exact…
