Tag: compensation
How will the new broadband compensation rules work?
Broadband providers have agreed to begin compensating customers automatically when things go wrong with their service. Here is a closer look at how the new scheme breaks down. What has been agreed? From Monday (April 1st 2019), broadband and landline customers who suffer delays to repairs, installations or because of missed engineer appointments will automatically…
O2 to compensate customers over 3G and 4G data outage
O2 has confirmed it will compensate users affected by the software fault that took the mobile network’s data services offline for 24 hours. The company said its 3G and 4G data networks, which were taken offline by a software issue on Thursday morning, were restored to normal on Friday. Some O2 customers also reported being…
Users sue RIM following BlackBerry outage, but is it for negligence or emotional distress?
The frustration was significant among the tens of million BlackBerry users who found their beloved internet devices had stopped working last month. Three whole days went by without that comforting buzz from BlackBerries worldwide, causing hurt and upset. At…
File-sharing Brits come under fire from Ministry of Sound
UK dance music label Ministry of Sound have issued letters to thousands of UK based file-sharers, demanding compensation for copyright theft, or else have the accused face further legal action. As many as 2,000 people are thought to have been…
