Tag: Virgin Media
Big Four broadband providers beaten by smaller rivals in Which? rankings
The 'big four' broadband providers (Sky, Virgin, BT and TalkTalk) have been beaten by smaller rivals in Which?’s latest broadband rankings, earning underwhelming scores for overall satisfaction while hitting consumers with mid-contract price hikes. The consumer association's findings are based on a survey of 4,471 people who had a contract for home broadband in December…
Virgin Media and O2 face choice between mid-contract price rises or large exit fees, claims Which?
Virgin Media and O2 customers face being trapped this April as they are presented with a choice between huge mid-contract broadband and mobile price rises or crippling exit fees, according to Which?'s research. Virgin Media and O2 are expected to go ahead with price increases of 8.8% this April – the latest RPI figure of…
Virgin Media revives interest in TalkTalk, Google One hits 100 million subscribers
Ding, ding.. round two. News reports claim that Virgin Media (VMO2) has allegedly revived its interest in a takeover of budget broadband ISP TalkTalk. But this time they’re reportedly focusing much more specifically upon the internet provider’s consumer division. The long-established internet and phone provider – home to almost 4 million UK broadband customers (2.4m on FTTC/P) – is…
Ofcom investigates Virgin Media over migration from analogue to digital landlines
Ofcom has opened an investigation into Virgin Media’s compliance with its rules while migrating customers from analogue to digital landlines. In a statement it said: "We have been clear that during this process telecoms companies must ensure they identify, protect and support vulnerable customers. We are concerned about Virgin Media’s compliance with our rules requiring providers…
Meta to label all fake AI images, record fall in fossil fuel use across EU and UK
AI generated images (Image: Full Fact) Meta says it will introduce technology that can detect and label images generated by other companies' artificial intelligence (AI) tools. It will be deployed on its platforms Facebook, Instagram and Threads. Meta already labels AI images generated by its own systems. It says it hopes…
Virgin Media most complained about telco provider, Ofcom reveals
Today Ofcom has published the latest figures for complaints it has received about the UK’s main landline, broadband, mobile and pay-TV providers. The figures cover the period from July to September last year, during which time it saw a slight rise in complaints. Complaints about landline, broadband and pay-TV services all increased, while mobile complaints…
Which? urges telecoms firms to scrap mid-contract broadband price hikes
Which? is calling on telecoms firms to halt any plans to press ahead with ‘unconscionable’ broadband and mobile price hikes in April, even after the industry regulator found the practice harms consumers and set out proposals to ban it. Ofcom recently proposed a ban on the practice of inflation-linked mid-contract price rises, saying that they…
Virgin Media O2 launches lager to get people talking about online scams. Er, OK?
After research reveals 1 in 3 Brits find it more embarrassing to talk about fraud than medical problems, Virgin Media O2 has teamed up Ross Kemp to launch ‘Crafty Lager 7726’ and kickstart a national conversation about fraud The limited-edition beer features top tips including an easy reminder of how to report dodgy calls and…
Virgin Media O2 customers can win up to £30,000 worth of John Lewis gift cards
From today until 20 November, Virgin Media O2 customers can win one of three £10,000 John Lewis gift cards and/or one of one hundred £200 Amazon gift cards just in time for Christmas shopping, exclusively with Priority from O2. Virgin Media broadband and O2 customers can be in with the chance of winning big ahead…
Which? demands Ofcom investigates Virgin Media contracts
Which? has asked Ofcom to urgently investigate concerns that Virgin Media could potentially be breaking the law by giving itself sweeping powers to hike customer broadband bills. The consumer association believes Virgin Media’s terms for customers are an attempt by the firm to “have its cake and eat it” by applying aggressive inflation-linked annual mid-contract…
