Tag: BT
Broadband providers not up to speed during pandemic, reveals Which?
Some of the UK’s biggest broadband providers have let down their customers on connection reliability, internet speeds and value for money during the pandemic, according to Which?’s annual customer satisfaction survey. During the Covid-19 pandemic, broadband has proved more important than ever - with millions of people relying on their internet to work from home,…
Tech Digest daily round up: Women’s Safety Apps see record download
Downloads for women's safety apps have surged following the death of Sarah Everard, with WalkSafe becoming the number one downloaded app on Apple iOS. The WalkSafe app scans the road ahead, notifying users of reports of sexual assault, knife attacks, mugging and pickpocketing. It has been downloaded 300,000 times in one week and is in the top 10 Android…
Broadband users overpaying by ‘up to £27 a month’, claims research
Compare Fibre has found that millions of households are overpaying for broadband paying as much as £44.99/month for equivalent services on offer at £17.99/month - costing them £648 over a 24-month deal. There are huge variances in speeds too. Virgin offers superfast 350Mbps broadband for £39.99, the same price as Sky charge for a 60Mbps…
BT faces lawsuit for ‘landline overcharging’
BT is facing a class-action lawsuit over claims it failed to compensate elderly customers who were overcharged for landlines for years, reports The BBC. The £600 million case has been brought by Justin Le Patourel, a founder of consumer group Collective Action on Landlines (CALL) who was also a telecoms consultant working for Ofcom for 13…
Greater broadband competition needed to improve service, claims survey
The majority (81%) of UK households use four broadband providers to connect their home Nearly four in five (78%) households have not switched provider in past year, despite increased internet usage since the start of the pandemic 82% of broadband customers would switch to a lesser-known provider if it was cheaper or better quality The…
Online providers respond to national lockdown with price hikes
Broadband providers and online streaming services, such as Netflix, are responding to a national lockdown across the UK by putting their prices up and taking advantage of a captive market. Yesterday Virgin Media announced forthcoming price increases for its broadband, TV and phone services. The average rise would be 4%, it said. That is 13…
Broadband use doubles in 2020, claims Openreach
Broadband use in the UK more than doubled in 2020 as millions of people worked, socialised and studied from home, according to new figures from Openreach. The broadband network – used by customers of BT, Plusnet, Sky, TalkTalk and Zen – said data consumption rose from 22,000 Petabytes (PB) last year to 50,000…
NCSC launches ad campaign to tackle Festive raud
Shoppers buying Christmas presents online have been urged to follow a new cyber safety campaign to avoid 'festive fraud' after callous criminals swindled an average of £775 from each victim over the same period last year. The National Cyber Security Centre (NCSC) – a part of GCHQ – today launched a major government advertising campaign…
Ericsson announces BT/EE 5G partnership
Ericsson will be a key BT partner for 5G deployment in London, Edinburgh, Belfast and Cardiff and other major cities, managing around 50 percent of its total 5G traffic Ericsson will also modernize BT’s existing 2G and 4G Radio Access Network (RAN) infrastructure enhancing customer experience and network performance for BT and EE customers This…
Broadband customers to save £270 million following Ofcom review
Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by telecoms regulator Ofcom. The broadband market offers customers a wide range of choice, with different deals on offer to suit different needs. But Ofcom is concerned that many customers…
