Tag: broadband
Shell Energy most complained-about broadband provider, claims Ofcom
Regulator Ofcom has published the latest figures for complaints about the UK’s major landline, mobile, broadband and pay-TV providers, covering the period between October and December 2022. Here’s a summary of what this latest complaints data shows: Shell Energy continued to be the most complained-about landline and broadband provider, attracting more complaints about its service than…
Over half of low-income households in dark about bargain broadband
More than half of low-income households are in the dark about bargain broadband deals that could save them around £200 a year, with just 5% of eligible households havings signed up to a discounted package so far. These special offers, known as social tariffs, are available to an estimated 4.3 million households that receive one of…
USwitch unveils areas with the biggest ‘digital divide’ in new report
Uswitch.com fibre broadband created a unique scoring system (‘Digital Divide’) to showcase which councils have the most, and least, access to digital technology Scotland and Wales feature six times in the top 10 most divided councils, but only once in the 25 least digitally divided councils Less than a fifth of residents in Argyll and…
Ofcom to investigate broadband providers over switching failures
Ofcom has today opened an industry-wide enforcement programme regarding the failed implementation of a new broadband switching process, as industry misses the deadline for launching the new service. Today, new rules come into force requiring landline and broadband providers to operate the ‘One Touch Switch’ process for residential customers. After extensive consultation with the industry, Ofcom…
Providers set to miss Ofcom deadline on broadband switching process
The ‘One Touch Switch’ process aims to streamline the broadband switching process and make providers do more to help customers move over This new system was due to start next month, but one leading provider has revealed it would be ‘impossible for the industry to be ready’ in time Ofcom has previously expressed fears that…
1 in 3 Brits have never changed broadband provider
Over a third of Brits (36%) admit they’ve never switched broadband provider, missing out on potential savings of £162 a year Over two-fifths of adults aged 45 and over admit they’ve never switched providers, with one in 10 seeing an increase of up to £15 per month in the last year Almost half of…
6 Top tips on switching your broadband provider
With searches for ‘broadband price increases’ up +519% in the last 12 months and rising broadband prices due this April, many people may have questions about their current broadband contracts such as, how they can get out of their existing contract or if they can switch providers mid-contract to avoid higher costs? For those who…
UK is one of world’s most expensive broadband regions – four times pricier than Ukraine
Data from 3,703 broadband packages in 219 countries was gathered and analysed by Cable.co.uk between 2 January 2023 and 1 March 2023. The UK came in a lowly 76th cheapest in the global table (USD 34.20), around four times the cost of broadband in war-torn Ukraine (USD 7.87). Sudan offers the world’s cheapest broadband, with…
Live football and gaming drives Virgin Media O2’s busiest broadband day ever
Virgin Media O2 saw its busiest day on record for network traffic on Wednesday 15 February, hitting a peak of 24.77Tbps at peak (8-10pm average) – a 10% increase on the previous record The surge was associated with football fans streaming Arsenal v Manchester City in the Premier League as well as Champions League matches…
Full-fibre rollout to gather pace ahead of 2025 deadline, report shows
North East Lincolnshire is set to see 97% of households gain full-fibre access by March 2025 Blaenau Gwent is predicted to see the largest increase in full fibre access in Wales (+96.34%) Isles of Scilly, where only 1.97% of premises currently have full-fibre access, are predicted to see no further developments over the next two…