Shell Energy most complained-about broadband provider, claims Ofcom

Regulator Ofcom has published the latest figures for complaints about the UK’s major landline, mobile, broadband and pay-TV providers, covering the period between October and December 2022. Here’s a summary of what this latest complaints data shows: Shell Energy continued to be the most complained-about landline and broadband provider, attracting more complaints about its service than…

Ofcom to investigate broadband providers over switching failures

  Ofcom has today opened an industry-wide enforcement programme regarding the failed implementation of a new broadband switching process, as industry misses the deadline for launching the new service.  Today, new rules come into force requiring landline and broadband providers to operate the ‘One Touch Switch’ process for residential customers.   After extensive consultation with the industry, Ofcom…