Retailers need to respond quickly to social media enquiries or risk losing customers

Responding quickly to customers' enquiries is the key to brand loyalty, according to research by  Interactive Intelligence Group Inc. The survey of 1,000 UK consumers revealed nearly 8 out of 10 Brits (79 per cent) will use a different retailer if they don’t receive a timely response from customer service. The research also found that…

Sony introduces UMC-S3C 4K video camera for low light conditions

Following the launch of its 4K network camera, the SNC-VB770, Sony has introduced a new 4K video camera aimed primarily at professional use, including wildlife monitoring and video surveillance. Capable of achieving both high sensitivity and resolution with colour video recording in 4K, the £3869.97 UMC-S3C provides - according to its manufacturer - the highest…