Category: Broadband
Ofcom to investigate broadband providers over switching failures
Ofcom has today opened an industry-wide enforcement programme regarding the failed implementation of a new broadband switching process, as industry misses the deadline for launching the new service. Today, new rules come into force requiring landline and broadband providers to operate the ‘One Touch Switch’ process for residential customers. After extensive consultation with the industry, Ofcom…
Get a fast-running network for your home with an ethernet tester
It can be incredibly frustrating to have a slow and unreliable internet connection. Not only does it make basic tasks like web browsing and streaming video difficult, but it can also cause disruptions in regular activities like teleworking or distance learning. Slow speeds can be due to various factors, from hardware limitations to interference from…
TalkTalk rated worst major broadband provider by Which?
TalkTalk has been rated the worst major broadband provider in Which?’s annual satisfaction survey, which saw the ‘Big Four’ losing out to smaller firms such as Zen which hasn't hiked customer bills midway through contracts. The consumer champion’s annual survey of almost 4,000 broadband customers found that despite the biggest firms being on the verge…
Providers set to miss Ofcom deadline on broadband switching process
The ‘One Touch Switch’ process aims to streamline the broadband switching process and make providers do more to help customers move over This new system was due to start next month, but one leading provider has revealed it would be ‘impossible for the industry to be ready’ in time Ofcom has previously expressed fears that…
1 in 3 Brits have never changed broadband provider
Over a third of Brits (36%) admit they’ve never switched broadband provider, missing out on potential savings of £162 a year Over two-fifths of adults aged 45 and over admit they’ve never switched providers, with one in 10 seeing an increase of up to £15 per month in the last year Almost half of…
6 Top tips on switching your broadband provider
With searches for ‘broadband price increases’ up +519% in the last 12 months and rising broadband prices due this April, many people may have questions about their current broadband contracts such as, how they can get out of their existing contract or if they can switch providers mid-contract to avoid higher costs? For those who…
UK is one of world’s most expensive broadband regions – four times pricier than Ukraine
Data from 3,703 broadband packages in 219 countries was gathered and analysed by Cable.co.uk between 2 January 2023 and 1 March 2023. The UK came in a lowly 76th cheapest in the global table (USD 34.20), around four times the cost of broadband in war-torn Ukraine (USD 7.87). Sudan offers the world’s cheapest broadband, with…
Virgin Media O2 creates Connected Playground powered by 5G and broadband
Matt Crossick/PA Wire Virgin Media O2 creates ‘The Connected Playground’, combining traditional play with next-generation connectivity The playground challenges children to create their own musical track by interacting with swings, slides and climbing frames – all powered by Virgin Media O2’s gigabit broadband and 5G mobile networks It comes as new…
Top 6 Tips to Combat Broadband Scams
According to the ICO, broadband scam calls rank as the most common scam type, with over 1,700 broadband-related nuisance calls between December 2021 and May 2022. But how can you spot and stop these nuisance calls, and what should you do if you find yourself in this situation? In conjunction with the broadband…
Live football and gaming drives Virgin Media O2’s busiest broadband day ever
Virgin Media O2 saw its busiest day on record for network traffic on Wednesday 15 February, hitting a peak of 24.77Tbps at peak (8-10pm average) – a 10% increase on the previous record The surge was associated with football fans streaming Arsenal v Manchester City in the Premier League as well as Champions League matches…
